With 15 previous Holland America Cruises I thought I knew what to expect when taking my wife, daughter, and three adult grand daughters on a New Year's Eve cruise to Mexico. Boy was I wrong. The entertainment was sparse. No dance venues, no enterainment in the Crows Nest at all. No disco for the young ones, The span of responsibility for wait staff in the dining room was so great the service lagged to a near unacceptable level. Getting the Sommelier to our table was a major feat. Room service breakfast was VERY good and PROMPT ! Other room service was unreliable, twice our orders never came. Food in the dining room was quite good however down sized from previous experience. On Gala Night, the filet accompianing my lobster tail measured 2 inches by 1 1/2 inches. I thought it was a joke. With nearly 400 days of cruising on Holland America, this was the first cruise where several staff appologized for the service level. It is truly a pity to witness such a decline in a once great cruise line.