For me it was a once in a life time dream, which was especially dissapointing by the tour operator. I have choosen this tour with Hurtigruten because I made a very good experience on a two day tour in Norway. But as a tour operator for cruises it disappointed me nearly overall. A lot of promised things were not there. For example the underwater views on the big screen inside. There you only could see views of Norway. In my point of view Hurtigruten tried to please especially the media on the premier tour to Antarctica including the ship baptism. It was anoying that everywhere were cameras and drones were flying over your head to make a commercial for next year tours without asking for permission. I had several times the impression that the management from the captain to the Housekeeping management were arrogant if you have questions which are not in favour of the them, or if you have to complain something. It also included questions of safety. And on the other hand there was a thing where security standards were ignored. But at the end they blamed it to me, because the name tag was not at my luggage. But the peace of luggage was on board. The housekeeping did not want to help me. It was just a simple member of staff. Although I have booked the transfer from the airport to the hotel downtown - which was nescessary due to a delay of departure of the ship for one day - myself and a couple were refused to with the group to the hotel. Although in the hotel I was forced by the hotel to pay an upgrade otherwise I would not have a room in the hotel. The group in the buses - which arrived shortly later - they all had a room available. The couple and myself are still waiting for compensation from Hurtigruten, as we also had have to pay the taxi to town by ourself. At the airport it was said by the Hurtigruten coordinator that it will be settled shortly. The strange thing was that in the hotel they did not expect me to stay, or that I am part of the hurtigruten cruise.
I had also the impression, if you are one of the guests who is not happy with everything you will be ignored, or they blamed it on you if it is not working.
What also did not work were the update in the cabin with the latest news. If you complained about it, always an excuse was found.
It was a nice clean cabin. Nothing special to talk about. Due to high category I exspected more treats.
About Satiago / Valparaiso nothing could be said because of the present political situation at this time.