Warning signs started when we borded and we couldn't find the life jackets in the wardrobe. Later on our steward found them stuffed way under the bed where you couldn't see them without a flashlight. We had smooth sailing aross the Atlantic. Problem occured upon reaching Puerto Rico. US Customs was understaffed and it took us over 2 hours standing in line to make it to our excursion. Customs wanted everyone including the crew to come off the ship before they would let anyone back on. It was a gong show including fist fights among angry passengers when they opeded the gate at 6 pm to let people back on. Zero organization from the staff to keep it from looking like a cattle drive. Entertainment on the ship was very hit and miss. Fantastic singer in the atrium every night. Shows in the theatre had a bit too much opera content for some tastes but other shows were entertaining. Never got a hot meal in the dining room in the evening. The french onion soup was guaranteed to be hot. Mains were lukewarm at best. Breakfast in the dining room sometimes took well over an hour. We understood this was an international clientele aboard, but the maitre'd would usually seat you with anyone and it usually wound up being with people you had no common language with. Its very awkward to be sitting across from a couple you can't communicate with and doesn't enhance the meal for either pair. One day we went to the specialty pizza joint and ordered a pizza with sausage on it for which we paid around $19. It arrived with cut up hot dog weiners on it! Never seen such a cheap ingredient on a pizza before. Ship is beautiful. Huge amount of wasted spaces devoted to the spa area and then the gym is tiny. Never a bike or treadmill free. Shower with glass doors in the cabin was a nice touch. For a 19 day repositioning cruise we would have expected a couple of trivia quizzes per day but there was never more than one per day. You really had a sense that the entertainment staff would rather be doing anything else than entertaining us.