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Firstly, allow me to state why we were so disappointed... Primarily because we have always liked the service and offerings that Royal Caribbean has provided in the past; however, that said, we all (four of those traveling in our group) discussed the notable decline in both attentive services rendered as well as the feeling of the crew that should have (appeared to have) been both excited in their job, and maybe even (genuinely) happy to have us aboard. As well, we truly felt "attacked" by the apparent onslaught of vendors, scalpers, and showpersons that pressured us to commit-to, or purchase from any one of the ship's specialty restaurants, or buy from their line of goods, or participate in their auctions, etc., etc., etc. It was demonstrably a step down from the class act we had experienced on our previous cruises with Royal Caribbean. It felt like we were in the middle of a Tijuana, Mexico border crossing cacophony of "pitch." With regard to our room/service, when it was apparent that our luggage was (to that point) still not showing up (when everyone else seemed to have not only received theirs but had placed them in their rooms), our attendant identified that our luggage was still being processed -that they were still working on it. However, much later-on WE found our luggage in the passageways... twelve cabins away fro our own, and brought them to our rooms ourselves. Additionally, the restroom smelled like a port-a-potty the entire cruise; even after we contacted thre maintenance crew to remedy. Finally, even though our attendant was pleasant, on our balcony, under our table, were noticeable pieces of cake or cookie -that did not come from us (we never ate on the balcony). In fact, we took (arrival & departure) pictures of the mess just to see how long it would take our attendants to clean it up... they never did. Mind, all the sports activities (tube, FlowRider, min-golf, etc.) were ideal for this cruise and were greatly enjoyed. Likewise, the staff handling these activities were courteous professionals; and greatly appreciated. With regard to the food experience (mainly at the Windjammer), the food was too often under-cooked, or cold. Likewise, the selection seemed too limited. Now, it was a different story at the main dining room, where not only the food was much closer to our expected standards of taste but the service -and especially servers (Eugene and Jodie) performed their roles to match Royal Caribbean's expectations. Th eonly area that we thought needed attention was in the serving sizes, which were much too small (even for European presentation); which was disappointing. And then there were the excursions; first, to Coco Cay, and then to Blue Lagoon -and the stingray experience. Both were well worth the price paid, and the expectations -that ran high! That said, and specifically with the stingray experience where we each got to not only swim with, but handle and even pose with them. In this, plenty of great photos were taken by the staff photographer. The problem was that not a single word was given to any of us of these photos having to be purchased on site; not when they took them, not when we arrived or departed. And neither were there any written instructions (signs?) anywhere to be found. Therefore, the assumption by us was that these would be available at the ship's photo center, which they were NOT. And when asked of Guest Services, the cruise GS Representative basically stated that they didn't know, and that we would probably have to go online when we departed the ship to make arrangements with the folks running Blue Lagoon. NOTE: As of this writing, it has been over twenty days since our email requests of them have yet to be answered. And other than that, they (Royal Caribbean Guest Services were of ZERO help, and did not offer any further assistance. Now, regarding staff attitudes... we should add in here that early-on we identified to Guest Services that we had lost a (FitBit) "Charge-2" watch while boarding -but that was definitely lost while embarked. The response from the Guest Services representative -without looking at his computer, opening up any drawers, removing himself to research their backroom, or asking any of the other GS Reps, was immediate and definitive... "there have been no watches turned in." His actions, of course, sent a clear message to us that neither was he concerned, or interested in going further with this request. Additionally, when about to disembark at Nassau, and with passengers coming in from all directions, my wife politely asked one of the (ship's company) security folks which line should we be standing in, his response was pointed and (quite) discourteous when he simply stated to my wife... "DON'T WORRY ABOUT IT!" Then walked off. The short story to all of this is that we expected MUCH more from our experience with what we perceived to be Royal Caribbean's "Flag" ship, but felt much more like we had embarked on a budget cruiseline; with that assumption being validated by poor attitude, poor service (not by all), poor support, and even worse food presentation (selection/preparation). It has truly dampened our prospects of Rpyal Caribbean being our first choice in cruising.

A FLOATING TIJUANA SELL-FEST WITH A WONDERFUL ESCAPE TO COCO CAY

Mariner of the Seas Cruise Review by PCoJorge

4 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Bahamas
  • Cabin Type: Ocean View Balcony
Firstly, allow me to state why we were so disappointed...

Primarily because we have always liked the service and offerings that Royal Caribbean has provided in the past; however, that said, we all (four of those traveling in our group) discussed the notable decline in both attentive services rendered as well as the feeling of the crew that should have (appeared to have) been both excited in their job, and maybe even (genuinely) happy to have us aboard.

As well, we truly felt "attacked" by the apparent onslaught of vendors, scalpers, and showpersons that pressured us to commit-to, or purchase from any one of the ship's specialty restaurants, or buy from their line of goods, or participate in their auctions, etc., etc., etc. It was demonstrably a step down from the class act we had experienced on our previous cruises with Royal Caribbean. It felt like we were in the middle of a Tijuana, Mexico border crossing cacophony of "pitch."

With regard to our room/service, when it was apparent that our luggage was (to that point) still not showing up (when everyone else seemed to have not only received theirs but had placed them in their rooms), our attendant identified that our luggage was still being processed -that they were still working on it. However, much later-on WE found our luggage in the passageways... twelve cabins away fro our own, and brought them to our rooms ourselves. Additionally, the restroom smelled like a port-a-potty the entire cruise; even after we contacted thre maintenance crew to remedy. Finally, even though our attendant was pleasant, on our balcony, under our table, were noticeable pieces of cake or cookie -that did not come from us (we never ate on the balcony). In fact, we took (arrival & departure) pictures of the mess just to see how long it would take our attendants to clean it up... they never did.

Mind, all the sports activities (tube, FlowRider, min-golf, etc.) were ideal for this cruise and were greatly enjoyed. Likewise, the staff handling these activities were courteous professionals; and greatly appreciated.

With regard to the food experience (mainly at the Windjammer), the food was too often under-cooked, or cold. Likewise, the selection seemed too limited. Now, it was a different story at the main dining room, where not only the food was much closer to our expected standards of taste but the service -and especially servers (Eugene and Jodie) performed their roles to match Royal Caribbean's expectations. Th eonly area that we thought needed attention was in the serving sizes, which were much too small (even for European presentation); which was disappointing.

And then there were the excursions; first, to Coco Cay, and then to Blue Lagoon -and the stingray experience. Both were well worth the price paid, and the expectations -that ran high! That said, and specifically with the stingray experience where we each got to not only swim with, but handle and even pose with them. In this, plenty of great photos were taken by the staff photographer. The problem was that not a single word was given to any of us of these photos having to be purchased on site; not when they took them, not when we arrived or departed. And neither were there any written instructions (signs?) anywhere to be found. Therefore, the assumption by us was that these would be available at the ship's photo center, which they were NOT. And when asked of Guest Services, the cruise GS Representative basically stated that they didn't know, and that we would probably have to go online when we departed the ship to make arrangements with the folks running Blue Lagoon. NOTE: As of this writing, it has been over twenty days since our email requests of them have yet to be answered. And other than that, they (Royal Caribbean Guest Services were of ZERO help, and did not offer any further assistance.

Now, regarding staff attitudes... we should add in here that early-on we identified to Guest Services that we had lost a (FitBit) "Charge-2" watch while boarding -but that was definitely lost while embarked. The response from the Guest Services representative -without looking at his computer, opening up any drawers, removing himself to research their backroom, or asking any of the other GS Reps, was immediate and definitive... "there have been no watches turned in." His actions, of course, sent a clear message to us that neither was he concerned, or interested in going further with this request.

Additionally, when about to disembark at Nassau, and with passengers coming in from all directions, my wife politely asked one of the (ship's company) security folks which line should we be standing in, his response was pointed and (quite) discourteous when he simply stated to my wife... "DON'T WORRY ABOUT IT!" Then walked off.

The short story to all of this is that we expected MUCH more from our experience with what we perceived to be Royal Caribbean's "Flag" ship, but felt much more like we had embarked on a budget cruiseline; with that assumption being validated by poor attitude, poor service (not by all), poor support, and even worse food presentation (selection/preparation). It has truly dampened our prospects of Rpyal Caribbean being our first choice in cruising.
PCoJorge’s Full Rating Summary
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Dining
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Cabin Review

Ocean View Balcony
Cabin 7D
Smelled like a port-a-potty the entire cruise, even after we called maintenance up directly after checking-in.

Although the cabin was made-up daily, there was notable pieces of food (cake/cookies) -from Day-1, under our balcony table that was never cleaned up (we never ate on our balcony).
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Blue Lagoon Island Beach
    Swam and got to engage with stingrays... very cool. UNFORTUNATELY, all pictures taken HAVE TO be purchased there -on island. They do not tell you this; and you will NOT be able to view/purchase them aboard ship (ship's company worthless in resolving).
    View All 259 Blue Lagoon Island Beach Reviews
  • Aqua Park
    Attempted to experience all aquatic rides unfortunately, missed the Devils Tower. Great time. Genuine fun!
    View All 50 Aqua Park Reviews