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ITINERARY: We chose the tour because of the route: Chile to Argentina through the Chilean Fjords, glaciers, Cape Horn, the Argentinian Patagonia, etc. The cost is quite high and we also decided to get a balcony cabin to take advantage of the nice landscapes the itinerary promised. Unfortunately we did not get to visit two items on the agenda. We were told the waves were too high on Cape Horn so it was skipped. Shame, because the weather had been great all the previous days. The most disappointing issue is that we were stuck at the Falkland Islands for 9 hours because there was a technical problem with the ship! So the visit Puerto Madryn, Argentina was cancelled. Not only did they decide to cancel one of the best stops of the cruise (UNESCO world heritage site). We had to navigate for 3 days on the South Atlantic with no stops and nothing to see. The days were excruciating. The ship is too small and offers very limited activities. In a nutshell: the itinerary is interesting but the company failed to comply with the offer. Furthermore, it's quite worrying that the ships provided are not in optimal sailing conditions. This is a big compromise not only to our safety but to customer’s satisfaction. RESTAURANTS: The Specialty restaurants are quite good. We visited them all. The service at the Specialty restaurants depends on the waiter/tress. Regarding the included restaurants, the Garden buffet was what you can expect from a bad buffet: regular food and extremely crowded. It was common not to be able to find a table to sit. The tables were dirty and more than once, the forks and knives were folded dirty on the napkin. The Irish Pub was the worst: terrible food, however, drinks are good. Watch out for the service as they tend to overcharge (there was an incident involving several customers where we got charged for expensive drinks – apparently by the same waiter/bartender – and had to wait long lines to get rid of the charges). The Asian restaurants was among the best options you could find. The menu is very limited, but the quality of the food is good. The best options are the General Dining Rooms (Aqua and Versailles). The service is not the best as they are quite large (especially Versailles) but the quality of the food is better than the other available options. ACTIVITIES: We had the intention to visit the Pool and Hot tubs, however, we did not manage to go. Everything was extremely crowded. On sunny days, you could barely see an empty spot on the pool because of the amount of children in it. And the hot tubs were usually full with people having drinks. We made the decision to avoid such crowded places as we were already doubting the hygiene of the place. For the same reason, we did not visit the Topsiders bar by the pool. The bar on the highest deck was actually quite nice as it had the best view available. The downside of it was that all drinks were served in plastic cups and they would never re-use the same glass. It’s a shame to generate that much waste! It’s five o clock somewhere Bar was extremely popular and had poor quality drinks. We entered only once and had water. The Bliss lounge was constantly filled with people and had mostly animation activities done by the same person with a very high-pitched voice who was always talking on the Boat’s speakers and appeared on all shows at the theatre. We ended up spending time at the Gatsby bar: the music was nicer than elsewhere, and the service and drink selection were good. The casino was as good as you can expect from a Casino. There was a library as well – did not visit. There was very crowded gym (did not check on all schedules, just in the morning). An improvised art exhibit on one of the corridors (expect tons of paper delivered to your cabin telling you to go bid). There was a duty-free store with some general items like chips, sea sickness pills and chocolates – unfortunately they did not have any cold medication. We went to see several shows. We were unfortunately tricked into attending the Christmas Extravaganza show which was a complete waste of time. There was a Cuban lady who did a very nice show singing several Latin-American songs: she had a nice voice and a good band (the Cruise’s band), however, half of her show was singing and the rest was talking and making the audience talk along. The Paradis (“French”) show as a bunch of unrelated choreographies with different scenarios. The Vegas show was a compilation of imitations of singers – entertaining. There was a bunch of Tango dancers who gave a moderately good show (it’s way better in Buenos Aires). In a nutshell, for a crowd like us, the activities were quite poor. The most difficult thing was having so much time on your hands (especially after the Ship broke down and the itinerary was modified to make us navigate for so long!) and a very limited number of things to do. SERVICE: In general the service is ok. There are some remarkable people around the boat who go above and beyond to offer good service. The housekeeping man was great and a couple of bartenders at the Gatsby bar are quite good. SHORE EXCURSIONS: We took NCLs excursions on all ports. We chose what we preferred and not the most expensive ones. For a couple, we ended up spending about USD$1,000 for all excursions (this does not include the one at the cancelled port, which was not charged). VERY IMPORTANT: It’s important to calculate at least 14.99 / day + 20% gratuity for 6 liters of water. Even though there are available drinks and water (on plastic glasses) at the bars, it is not possible to have drinking water at your cabin unless you pay for it. Moreover, many people caught terrible colds. We were a group of 4 and we all got very sick. You could see and hear people coughing all the time. Upon disembarkation I saw more than one person carrying a box of tissues. After the cruise, my husband ended up spending several days in bed, with high fever, because of the cold.

Disappointing

Norwegian Star Cruise Review by Psomohano

6 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: South America
  • Cabin Type: Balcony
ITINERARY:

We chose the tour because of the route: Chile to Argentina through the Chilean Fjords, glaciers, Cape Horn, the Argentinian Patagonia, etc. The cost is quite high and we also decided to get a balcony cabin to take advantage of the nice landscapes the itinerary promised. Unfortunately we did not get to visit two items on the agenda. We were told the waves were too high on Cape Horn so it was skipped. Shame, because the weather had been great all the previous days.

The most disappointing issue is that we were stuck at the Falkland Islands for 9 hours because there was a technical problem with the ship! So the visit Puerto Madryn, Argentina was cancelled.

Not only did they decide to cancel one of the best stops of the cruise (UNESCO world heritage site). We had to navigate for 3 days on the South Atlantic with no stops and nothing to see. The days were excruciating. The ship is too small and offers very limited activities.

In a nutshell: the itinerary is interesting but the company failed to comply with the offer. Furthermore, it's quite worrying that the ships provided are not in optimal sailing conditions. This is a big compromise not only to our safety but to customer’s satisfaction.

RESTAURANTS: The Specialty restaurants are quite good. We visited them all. The service at the Specialty restaurants depends on the waiter/tress. Regarding the included restaurants, the Garden buffet was what you can expect from a bad buffet: regular food and extremely crowded. It was common not to be able to find a table to sit. The tables were dirty and more than once, the forks and knives were folded dirty on the napkin. The Irish Pub was the worst: terrible food, however, drinks are good. Watch out for the service as they tend to overcharge (there was an incident involving several customers where we got charged for expensive drinks – apparently by the same waiter/bartender – and had to wait long lines to get rid of the charges). The Asian restaurants was among the best options you could find. The menu is very limited, but the quality of the food is good. The best options are the General Dining Rooms (Aqua and Versailles). The service is not the best as they are quite large (especially Versailles) but the quality of the food is better than the other available options.

ACTIVITIES:

We had the intention to visit the Pool and Hot tubs, however, we did not manage to go. Everything was extremely crowded. On sunny days, you could barely see an empty spot on the pool because of the amount of children in it. And the hot tubs were usually full with people having drinks. We made the decision to avoid such crowded places as we were already doubting the hygiene of the place. For the same reason, we did not visit the Topsiders bar by the pool. The bar on the highest deck was actually quite nice as it had the best view available. The downside of it was that all drinks were served in plastic cups and they would never re-use the same glass. It’s a shame to generate that much waste!

It’s five o clock somewhere Bar was extremely popular and had poor quality drinks. We entered only once and had water. The Bliss lounge was constantly filled with people and had mostly animation activities done by the same person with a very high-pitched voice who was always talking on the Boat’s speakers and appeared on all shows at the theatre. We ended up spending time at the Gatsby bar: the music was nicer than elsewhere, and the service and drink selection were good. The casino was as good as you can expect from a Casino. There was a library as well – did not visit. There was very crowded gym (did not check on all schedules, just in the morning). An improvised art exhibit on one of the corridors (expect tons of paper delivered to your cabin telling you to go bid). There was a duty-free store with some general items like chips, sea sickness pills and chocolates – unfortunately they did not have any cold medication.

We went to see several shows. We were unfortunately tricked into attending the Christmas Extravaganza show which was a complete waste of time. There was a Cuban lady who did a very nice show singing several Latin-American songs: she had a nice voice and a good band (the Cruise’s band), however, half of her show was singing and the rest was talking and making the audience talk along. The Paradis (“French”) show as a bunch of unrelated choreographies with different scenarios. The Vegas show was a compilation of imitations of singers – entertaining. There was a bunch of Tango dancers who gave a moderately good show (it’s way better in Buenos Aires).

In a nutshell, for a crowd like us, the activities were quite poor. The most difficult thing was having so much time on your hands (especially after the Ship broke down and the itinerary was modified to make us navigate for so long!) and a very limited number of things to do.

SERVICE:

In general the service is ok. There are some remarkable people around the boat who go above and beyond to offer good service. The housekeeping man was great and a couple of bartenders at the Gatsby bar are quite good.

SHORE EXCURSIONS:

We took NCLs excursions on all ports. We chose what we preferred and not the most expensive ones. For a couple, we ended up spending about USD$1,000 for all excursions (this does not include the one at the cancelled port, which was not charged).

VERY IMPORTANT:

It’s important to calculate at least 14.99 / day + 20% gratuity for 6 liters of water. Even though there are available drinks and water (on plastic glasses) at the bars, it is not possible to have drinking water at your cabin unless you pay for it.

Moreover, many people caught terrible colds. We were a group of 4 and we all got very sick. You could see and hear people coughing all the time. Upon disembarkation I saw more than one person carrying a box of tissues. After the cruise, my husband ended up spending several days in bed, with high fever, because of the cold.
Psomohano’s Full Rating Summary
Enrichment Activities
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Embarkation
Dining
Public Rooms
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Cabin Review

Balcony
Cabin BD
The cabin was ok in size and was clean.
The sliding doors for the toilet and shower were broken and never fixed. Light on the closet was not working not fixed either.
The worst part was that the heating was broken. We did not realize until the weather started to get colder as we travelled towards the South. We asked for it to be fixed as we both got sick from the cold nights. We were told it was fixed during a shore excursion but it wasn't. We had to report it again, wait inside the freezing cabin for the technician to come fix it, wait for it to be fixed and then make sure It was working. It was very frustrating to have to spend sever days in bed with a bad cold because we got sick because of NCL's double negligence.
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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