I'm loyal to Royal and wanted to do a Panama Canal cruise. I have been on about 40 cruises with Royal and this was by far the worst cruise I've been on.
1) Embarkation was delayed due to an unknown issue and the communication was non existent. The disembarkation from the ship was fine but waiting for an hour for our luggage to arrive at the airport was frustration
2) The ship is old but in general pretty good shape.