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Golden Princess Review

4.0 / 5.0
Editor Rating
1451 reviews
1 Award


Review for Golden Princess to Australia & New Zealand
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2-5 Cruises • Age 40s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019

Golden princess is a tired old ship that urgently needs a refit.This wont happen soon as it is to be sold back to P&O in late 2020. Our mini suite with balcony had a dated interior and was of a lesser standard than other mini suites on other cruise lines we have been on. We paid $8,000 for it. We spent $8,300 on on-board purchases and that amount was settled in full on disembarkation. How utterly annoying to be hit with a further $5,300 the next day - an obvious error on their part - only to be told one of the staff will get back to us in 72 hours! They debit in a nano-second and refund in days/weeks. It completely screwed our bank balances during the holiday season. Cruise ships as a whole need to really lift their accounting and billing practices which are skewed in their favor. So far the 13 day cruise has cost us $21,600!!! - (we patiently wait a refund of $5,300 - why is this all so difficult in the digital payments age? Do they do this on purpose?) We spent $400 for 1200 minutes of useless, slow, unreliable WI-FI. A talkative captain made lengthy announcements at 12 noon each day that automatically mutes any TV program you are watching. His discourses often went for 20-30 minutes. The incessant sales and marketing barrage starts the second you board - after 13 days of it you really are averse to buying anything at all. This cruise was heavily populated by lots of elderly folk with walkers, canes, wheelchairs. How would they cope in an emergency? The cabin stewards are the real heroes. They are overworked and obscenely underpaid - we gave them generous bonuses. Having said this, do NOT book this ship for the reasons I have provided.

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