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Just finishing up our holiday cruise. First time on HAL but have cruised most lines. The good: room stewards were very good and so was the food. The Bad: We had a balcony room which was pretty small, buckets around ship to catch leaks, lack of activities on at sea days, nightly entertainment horrendous, sewage smell in a few corridors. The Ugly: It was our Anniversary, which was noted on the original invoice and it was totally overlooked. We were sailing with another couple, also anniversary and birthday. They were given cupcakes in their room, a couples massage, big deal in dining room, We were not given as much as a banana with a note on it! Very disappointing. Today I went down to Guest Services to formally complain and was told they’ll make note of my complaint. So, needless to say, we will never be sailing again with Holland America.

Just average

Zuiderdam Cruise Review by Panamaleenie

3 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Caribbean
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
Just finishing up our holiday cruise. First time on HAL but have cruised most lines.

The good: room stewards were very good and so was the food.

The Bad: We had a balcony room which was pretty small, buckets around ship to catch leaks, lack of activities on at sea days, nightly entertainment horrendous, sewage smell in a few corridors.

The Ugly: It was our Anniversary, which was noted on the original invoice and it was totally overlooked. We were sailing with another couple, also anniversary and birthday. They were given cupcakes in their room, a couples massage, big deal in dining room, We were not given as much as a banana with a note on it! Very disappointing. Today I went down to Guest Services to formally complain and was told they’ll make note of my complaint.

So, needless to say, we will never be sailing again with Holland America.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VE
Small for a balcony room. Couldn’t open cabin door if someone was coming out of bathroom or the closet door was open. Bathroom had a tub.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins