We were looking forward to an expedition cruise to the Bijou Peninsular as these are very difficult islands to visit ordinarily. However on approaching the docks unlike other expedition cruises which clearly have signage and generally personnel to help passengers, there were no signs to indicate the whereabouts of the ship even though our taxi driver tried very hard to find the entrance of this commercial port. We had to go through a security gate dragging our suitcases over half a mile across dirty terrain, eventually finding the ship. No personnel upon seeing us came to take our cases.
The ship is beautiful, the food excellent overseen by the amazing Sebastian fronting the restaurant, the Filipino crew as always amazing.
The cruise director was far too young and inexperienced and was heard to say I suppose I have to speak in English! She was utterly clueless. No information given to passengers each day, a total waste of time
The expedition director was inexperienced, had poor organisational and communicating skills. Having told us not to put our hands in the water as there were sharks they then proceeded to race each other back to the ship, one mistake and the passengers would have been in the water. Of course getting back to the ship we had to wallow in the ocean waiting for our turn to embark
Apart from the geologist the lectures were of poor quality and very few could speak English even though it was clearly stated in the brochure it was a French/English speaking lecture. The French were put in the lovely theatre and the rest of us (about 25%) were confined to a tiny art gallery on hard chairs.
For the meals the expedition crew always raced to the front for their food. Absolutely disgraceful
On making a complaint the Chief Executive I was told he does not reply to criticism
My observations of this company is too Gallic and arrogant. If you are not a fluent French speaker do not use this company opt for an American company who certainly (although not perfect) know about service.