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We recently returned from a 10-day cruise to the Panama Canal on the Island Princess. There were several things that made this cruise special – a Birthday celebration, getting together with over 38 family members/friends, and just the opportunity to spend Christmas on the high seas. However, without the overall excellent service provided by the staff the trip wouldn’t have been as wonderful as it was. First off there are a few staff members that I’d like to highlight, starting with our booking agent Kim. She did an outstanding job coordinating all booking aspects of the trip especially since several members of the group booked through third-party agents posing the additional challenge of ensuring that those individuals were correctly assigned to our group. Then there was Diana from Group Events who worked with me in organizing the onboard Birthday party. She patiently addressed all my questions and ensured that every detail was accurately communicated to the Events team. Also, need to mentioned Jena – Customer Relations Manager and Carlie – Videographer who both did an awesome job in addressing all my questions/concerns once onboard resulting in a classy and smoothly run Birthday Bash. Overall, I have nothing but positive words for all staff members that we encountered. Pro: • Excellent customer service from Steward and Dining Staff • Internet service Cons: • Ship is small as compared to newer ships and linen, carpets and room furnishings are showing their age • Meal choices were very limited – appeared to serve the same items daily just in a slightly different form. Soups were often too salty, juices appeared watered down and there was a complete lack of variety as it pertained to Vegetarian or Vegan meals • Given this cruise offered several Caribbean & Inter/South American stops it would have been nice to have more meals that reflected the cultural delicacies of the region; and the few attempts at offering regional dishes left a lot to be desired. Would suggest getting a Regional Chef on staff or someone with this background to offer consultation. Overall, this cruise ship was chosen because of the itinerary and it delivered. Everyone in our group has a great time.

Great Service

Island Princess Cruise Review by Lovinglife19

1 person found this helpful
Trip Details
We recently returned from a 10-day cruise to the Panama Canal on the Island Princess. There were several things that made this cruise special – a Birthday celebration, getting together with over 38 family members/friends, and just the opportunity to spend Christmas on the high seas. However, without the overall excellent service provided by the staff the trip wouldn’t have been as wonderful as it was. First off there are a few staff members that I’d like to highlight, starting with our booking agent Kim. She did an outstanding job coordinating all booking aspects of the trip especially since several members of the group booked through third-party agents posing the additional challenge of ensuring that those individuals were correctly assigned to our group. Then there was Diana from Group Events who worked with me in organizing the onboard Birthday party. She patiently addressed all my questions and ensured that every detail was accurately communicated to the Events team. Also, need to mentioned Jena – Customer Relations Manager and Carlie – Videographer who both did an awesome job in addressing all my questions/concerns once onboard resulting in a classy and smoothly run Birthday Bash. Overall, I have nothing but positive words for all staff members that we encountered.

Pro:

• Excellent customer service from Steward and Dining Staff

• Internet service

Cons:

• Ship is small as compared to newer ships and linen, carpets and room furnishings are showing their age

• Meal choices were very limited – appeared to serve the same items daily just in a slightly different form. Soups were often too salty, juices appeared watered down and there was a complete lack of variety as it pertained to Vegetarian or Vegan meals

• Given this cruise offered several Caribbean & Inter/South American stops it would have been nice to have more meals that reflected the cultural delicacies of the region; and the few attempts at offering regional dishes left a lot to be desired. Would suggest getting a Regional Chef on staff or someone with this background to offer consultation.

Overall, this cruise ship was chosen because of the itinerary and it delivered. Everyone in our group has a great time.
Lovinglife19’s Full Rating Summary
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