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Riviera Review

4.5 / 5.0
736 reviews

WARNING: It's not the same Oceania as the past, huge disappointment

Review for the Caribbean Cruise on Riviera
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019
Cabin: Concierge Level

Sixth Oceania cruise, just wanted a short escape before Christmas. We didn't care about the ports, we just wanted to relax and enjoy the ship. We were not expecting the worst service ever received on an Oceania cruise, and actually some of the poorest service I've ever experienced on any of my past 25 or so previous cruises My guess is that between having management raided by Viking Ocean cruises and others, and higher than normal turnover in staff, and procedural changes caused by the merger/takeover by NCL that the hotel side of the ship's operation is in chaos.

1) Embarcation - We were supposed to have expedited embarkation (paid for last-minute upgrade). Total disaster, lobby jammed with passengers, computers said to be down, took more than 1 and 1/2 hours for so-called expedited service. I couldn't find anyone from the ship's management to discuss the problem.

2) Finally boarded the ship, crew at the gate was cordial and welcoming. We went to the lunch buffet and were surprised at the general attitude of the crew. Not one person said hello, welcome to our ship, or anything else. Got the feeling that we were an inconvenience to them, not the folks that paid their salary. Very different than the past.

Cabin Review

Concierge Level

Very clean, excellent bed and bedding, we had a bathtub which seemed to have taken room away from the shower. The shower was tiny. Cabin attendant was outstanding.

Divider between our balcony and the next one came loose, called for service, was prompt but did not fix the banging on the wall in moderate to heavy seas.

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