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Norwegian Sun Review

4.0 / 5.0
Editor Rating
2082 reviews
53 Awards

Our Third Cruise on NCL: Very Disappointing

Review for Norwegian Sun to the Western Caribbean
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2-5 Cruises • Age 20s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019
Cabin: Oceanview Picture Window

We have always loved Norwegian Cruise Lines and its super friendly/entertaining atmosphere and staff before this last cruise we just took in December on the Norwegian Sun. However, after this cruise my family and I just took we were all highly disappointed with our cruising experience. While there were some positive aspects of our vacation, such as the photography services and the friendly staff that helped us choose and buy our family photos taken onboard, the disappointing aspects of our experience outweighed the positive aspects. Firstly, our dining experience onboard was subpar at best. When we would go to the Garden Cafe for a meal, there were not many options and variety available to choose from and eat. Especially with our family being vegetarian, finding options and options that were tasty were pretty difficult; this is true in the complimentary restaurants as well. Our family even went to the specialty Mexican restaurant Los Lobos; however our family could only choose and eat 1 entree because it was the only vegetarian option (even the rice and beans had meat in them!). Secondly, the staff was noticeably less visible and friendly on this cruise compared to our last two cruises, for example our cruise director Jamie only introduced the first show and only hosted one event (the Newlywed Game Show) and we did not see or hear of her at all for the rest of the cruise. Our housekeeping staff was also not too friendly, even rudely telling my sister and I that we have to leave the room within 10 minutes so they can clean it (the housekeepers waited outside the cabin door knocking for us to leave). Another experience with rude staff was in the Garden Cafe, I was apparently blocking the plate stack while I was serving myself some food and the worker was tapping his foot behind me and gave me an attitude to move over so he could put more plates on the stack, even though it had only been a couple seconds that I was standing there. Lastly, the entertainment felt lazy and unimaginative. All the game shows and events were exactly the same from our past NCL cruises and nothing felt innovative or exciting. Also, the biggest disappointment with the entertainment was that most of the “fun” events were for additional fees, which seems very greedy and vicious from NCL seeing as though everyone has already spend a hefty amount of money to already be on the cruise. It was the constant additional fees and the constant selling/advertising that made me lose most of my respect for NCL and its ethics, they don't seem genuine anymore and it seems that all the company wants to do is suck their consumers out of as much money as they can. Overall, my family and I had a pretty subpar/bad experience this time around on NCL even though we have been loyal to them in the past and are Latitudes Rewards members. I am unsure of if we will choose NCL again for our future cruises after this last experience.

Cabin Review

Oceanview Picture Window

The cabin was average however the housekeeping staff was very rude. As stated in my review, the staff rudely told my sister and I that we must get out of the cabin within 10 minutes because they wanted to clean our room right now, even knocking on our cabin door until we exited the cabin. I do not recommend the Norwegian Sun's cabin rooms.

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