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Sapphire Princess Review

4.5 / 5.0
Editor Rating
972 reviews
6 Awards

Sapphire Princess -- Mismanagement and Customer Disservice

Review for Sapphire Princess to Asia
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briangdg
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Dec 2019
Cabin: Oceanview (obstructed view)

We were on the sapphire princess from december 7 - 28, 2019 for a 21 day cruise of southeast asia, including thailand, malaysia, vietnam, cambodia, and bali..

The trip turned out to be a very unpleasant vacation. Princess let us passengers, down badly. We have been on 33 cruises with a total of 6 different cruise lines including princess -- the sapphire princess was one of the poorest, if not the poorest, run ships we have been on and communication was next to nil and always incorrect.

There were so many problem and stresses which accumulated and continued from the first day of the cruise.

Cabin Review

Oceanview (obstructed view)

The Cabin was comfortable with a good amount of Storage. The beds were very comfortable. The view, though obstructed allowed plenty of light and we could see the sky, port and the sea.

Our Cabin Steward was excellent. The room was spotless and she immediately responded to any request. She also was always friendly and cheerful.

Port Reviews

Koh Samui

We were told that the tendering would take 90 minutes round trip so we stayed on the ship. We did find out, that as usual, the Sapphire Princess had published the incorrect information. Friends of ours said the round trip tender took about 40 minutes, but it took 2 + hours for the Sapphire Princess to tender passengers who wanted to go ashore because of inadequate tender service, so it was just as well that we stayed on board. The poor service of The Sapphire Princess had worn us down.

Bangkok (Laem Chabang)

The drive would have been 6 hours round trip so we decided to stay on the ship. In actual fact, we had had enough of the Sapphire Princess and needed a day to recover so that we could be ready to return home in a few days.

Sihanoukville

We were told that Sihanoukville was not very clean and was unpleasant for Western Tourist, so we decided not to go off shore at all. Friends of our who went for an independent visit returned in less than 30 minutes saying that Cambodia was not ready for tourist.

Bali

We went around on our own. The people of Bali are wonderful.

Phuket

Included in the tour was lunch at the South Destiny Restaurant/Buffet. They refused to accommodate passengers with food allergies. I could not eat there.

Nha Trang

Nha Trang is a city being rebuilt. Our guide was wonderful and only pointed out what was interesting. We went to a wonderful Buddhist temple and a welcoming center of a small village.Also, we visited a small farm where we were given a traditional welcoming tea. At the end of the tour, we visited a traditional out door restaurant for a mixture of local fruits and juices. This was probably the best of all the tours we had.

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