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Crystal Serenity Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
286 Reviews

Not the ship for us

Crystal Serenity Cruise Review by moomax6

11 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: the Caribbean
  • Cabin Type: Deluxe Stateroom with Verandah

Beautiful ship. Excellent crew. We wanted a holiday getaway. Haven’t been back to Caribbean for many years. Friends highly recommended Crystal so decided to give it a try.

This is mostly a ship for people who like food, alcoholic beverages, Bridge, Mah Jongg & computer classes. Short on sports activities.

Dining: was rather disappointing. Aside from speciality restaurants, choice is Waterside, the main dining room which could be noisy & chaotic with mixed reviews on the menu and Churrascaria a Brazilian Steakhouse which is very good, part buffet & serves the same food every night. The best is The Bristo which has great coffee & light meals throughout the day & evening. Many days we enjoyed a light lunch here away from the chaos of The Marketplace Prego is excellent, the only speciality restaurant we attended. The Trident Grill serves burgers, hot dogs, sandwiches & is usually very crowded. The ice cream bar is a big hit. Liked the Avenue Saloon.

Entertainment: Enjoyed the card magician and the Billy Joel show. Enrichment talks were mixed.

Nice movie theater but poor choice of movies. Enjoyed an art class offered on several days. Complementary needlepoint kit offered first day in Palm Court. Wonderful violinist & pianist.

Did not use Casino or pool area, small nice library. This back to back cruise was port heavy with only two sea days each leg.

Ports: Biggest disappointment

Over priced for length of time & quality. Poorly researched by set up person. Feel we wasted our money on most tours. Train trip on St Kitts was very good. Many islands recovering from recent hurricane damage. Loss of agricultural industry has increased tourism business & turned ports into Duty Free tourist shopping areas. Grand Turk had small beach crowded with chairs & umbrellas plus lots of shops. Nelson’s Dockyard on Antigua worth a visit.

Service: the highlight for Crystal.

Service crew is exceptionally good, friendly & helpful. Captain & Officers not very friendly or assessable

Shops: very high end with only jewelry, watches & upscale clothing/accessory shops.

Probably will not cruise with Crystal again.

moomax6's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Deluxe Stateroom with Verandah

Cabin was beautifully appointed but small for Deluxe Stateroom with Veranda. Mattress was too soft. They did replace the large feather pillows with more firm pillows upon request. Closet in awkward location right next to bed. Only one US outlet at desk. Missed coffee/tea maker in cabin. Good storage drawers & liked double sinks in bathroom. A walk in shower would be better than high sided tub. Took us days to figure out to turn TV to bow view to hear Captain’s announcements in cabin.

Port & Shore Excursion Reviews

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