We took a Cruise with CMV in March to Iceland which was Awful and the complaint went as far as ABTA but we secured a discount on another Cruise and thought we would give them the benefit of doubt and give them another chance to redeem themselves with the Christmas Cruise to Holland, Germany and Belgium. The start wasn't good as the ship had been delayed in Belgium. We sat in the pretty uncomfortable surroundings of Tilbury and were delayed for 5 and a half hours with hardly any announcements and had to pay for drinks and food. Then we boarded the ship having had no news from CMV that our Itinerary had been changed straight away and we weren't even going to go to Belgium which was one of the Christmas Markets that we had actually booked the trip for, so why CMV not tell us all until we boarded the ship. No Compensation for this of course but this is what we expected from CMV after our last Cruise with them. The itinerary was more time in Holland and more time in Germany and then back to Tilbury. Only two days off of the ship instead of the proposed three, not good. Our pre registered trip in Amsterdam was also cancelled and we had to make our own entertainment there for about 8 to 10 hrs as the other excursion they had was not what we wanted. Then we had about 12 hrs in Hamburg to see the Christmas Markets there. All in all not Good enough again. Our cabin was very tired and we feel that a lot of the ship needs a refurb. The Card Room was absolutely freezing most of the time and so was the observation room. Apart from one of the waiters in the Pub, our cabin cleaner and the Gentleman singer in the Pub, also the Pantomime by the Entertainment team on the last evening was good.We found most of the staff on board pretty hopeless and unsympathetic. The Bar Staff could not mix a Cocktail properly, they seemed to think that a Pina Colada was supposed to be a Brain Freezing Slush Puppy. All we can say is that where we ate on floor 11 was like School Dinners and had terrible trouble even getting a seat in comfort and had to hunt for our own cutlery. The food as a whole was marginally better than we had on the Astoria in March. In fact we can thank CMV for completely putting us off of ever Cruising again and thank God that we got this one on the Cheap as it was booked late and we also got our Compensation Discount and did not have to pay the £900 or so that some poor people payed for this complete let down for what was supposed to be a Christmas Markets Cruise. We would not recommend this Company to anybody having also given them a second chance to improve. A Very Poor Experience, Never Again! From Mr and Mrs G Nutting and Mrs C Still