As previous very happy Pandaw clients, when the opportunity arose to cruise the Ganges we jumped at it. Did not comparison shop or explore other options such was our faith in Pandaw. First mistake on our part.
After paying the balance of our not insignificant account, alarm bells started ringing when on 28/10 a message appeared advising that due to problems they were experiencing they would allow a change of date to future sailings without penalty. No offer of refund though.
As we had already arranged flights and other travel costs which were all subject to heavy cancellation/change penalties we decided to proceed. Second mistake.