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Arcadia Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
447 Reviews

Disappointed and Sad

Arcadia Cruise Review by DavidCantSwim

8 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: Europe
  • Cabin Type: Mini Suite with Balcony and Bath/Shower

Hammering, Drilling and Maintenance

We were on our third cruise with P and O. We were so looking forward to this which was my birthday present cruise in December. We thought our cabin had seen better days but had the very professional Hilda as our steward and she took care of usvand was always smiling. Most of the staff were wonderful and so happy.

On boarding we decided to loaf around in the pool area and had to leave pretty quick as the pool was empty and being painted. I have asthma and paint doesn't serve me well. The paint stench last a few days.

The Meridien restaurant was superb and the staff were magical professionals.

MAINTENANCE... For a few nights we heard something like a ball continually bouncing above our cabin....then scraping and banging. It kept us awake for hours and we eventually informed reception who said we should call when it's happening (snotty attitude). Must say that Katarina at reception was superb and suggested a wonderful walking tour of Lisbon which included history and shopping at smaller stores. Our walking talking tour was the highlight of our cruise and we thank Katarina.

MAINTENANCE... Bang, bang at night again. We called reception and someone was sent to check it out (above cabin A 098) We were told that it was kitchen staff washing dishes and prepping food which we thought was a lie as the ships map didn't show a kitchen above us. The banging eventually stopped and we couldn't sleep as we were too wound up. We are happy go lucky and easy going but this was too much.

Next day I heard banging and scraping whilst in the buffet and there was a white sheet covering an area which hid a worker banging and scraping. I have a video recorded ready for YouTube. It seems the floor area and the mural above were more important than us passengers. Everyone was upset. I was as this was my 68th birthday and I was but days out of hospital and in need of peace.

The first part of the cruise we were often, snottily, told that we couldn't sit in a certain area as it was for officers only. That's fair enough but a whole side which was never full???

One night there was a lot of banging in the balcony area of our cabin and a polite maintenance guy came and fixed it in the morning.

We were given $200 extra onboard spend and a beautiful bouquet of flowers as an apology but what price an unhappy holiday?

Is there anything that can be done to stop the stench of cigarettes wafting into the buffet? Or the awful people that smoke in the public toilets????

We thought the entertainment wasn't up to much and the sound testing could have been more professional - continual 1 2 ing is not necessary these days. The four piece in the Rising Sun looked terribly miserable.

The food and service was very good in the Belvedere although the continual upselling at the tables was too much. The Meridien food, service and ambience was high quality.

I hate giving bad reviews but be careful folks. I've been in the Hotel, Club and Entertainment business for most of my life and, ironically, not fussy but this was way too annoying for us.

I feel cheated


DavidCantSwim's Full Rating Summary
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Cabin Review

Mini Suite with Balcony and Bath/Shower

Adequate but worn at the edges and once again a TV that doesn't work well. Our cabin steward Hilda was delightful and I don't think we saw her not working hard.

Port & Shore Excursion Reviews


Beautiful City and thanks to Katarina for the recommendations

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