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Embarkation was a hot and long experience, trying to get on the overcrowded people mover and the long walk to the boat where we had a long wait to be checked in. I was not very happy that I was unable to get even a drink of water with lunch on that first day because I didn't have the correct document on my person. The boat was several hours late leaving making it almost dark sailing past Venice. The room was not ready at the stated time and the carpet hadn't been vacuumed. The sofa bed was not made up for my children and we were unable to get a blanket for them until after 10pm (despite several attempts) when they had already been asleep for hours. I get the feeling that MSC are having difficulties with getting in and out of port in Venice, causing issues for the room attendants. The boat itself was nice. The buffet food was always decent and service was good. The main dining room was hit and miss with service however, getting our order wrong several times. The food selection in the dining room left a bit to be desired also. Nearly everything was seafood related, so if you didn't like seafood the choices were slim. We ate dinner in the buffet for 3 nights because there wasn't anything on the dining room menu that we liked. Our cruise did not go to Mykynos, supposedly due to bad weather. Sailing past however, the sea and wind were as calm as could be which was disappointing. Communication was somewhat lacking with the daily brochure not arriving until the next morning on some occasions when you were trying to plan for an early start, and loud speaker announcements waking you up at 11pm at night and going on for ages in every language. We did the ship shore excursion to Oia and was quite disappointed that there was no actual tour - they just drop you off then pick up again after waiting an hour in the carpark. Disembarkation was a mess with the ship arriving 4 hours late and everyone trying desperately to get off and ignoring their allocated times. We had to literally run across Venice with our luggage to make our 12:30pm train. The only compensation offered for this inconvenience was free internet access to make alternative arrangements. We had a reasonable time on the cruise, but it certainly wasn't up to the standard that we have experienced on other cruise lines.

Disorganised

MSC Sinfonia Cruise Review by Kyls74

Trip Details
Embarkation was a hot and long experience, trying to get on the overcrowded people mover and the long walk to the boat where we had a long wait to be checked in. I was not very happy that I was unable to get even a drink of water with lunch on that first day because I didn't have the correct document on my person. The boat was several hours late leaving making it almost dark sailing past Venice. The room was not ready at the stated time and the carpet hadn't been vacuumed. The sofa bed was not made up for my children and we were unable to get a blanket for them until after 10pm (despite several attempts) when they had already been asleep for hours. I get the feeling that MSC are having difficulties with getting in and out of port in Venice, causing issues for the room attendants.

The boat itself was nice. The buffet food was always decent and service was good. The main dining room was hit and miss with service however, getting our order wrong several times. The food selection in the dining room left a bit to be desired also. Nearly everything was seafood related, so if you didn't like seafood the choices were slim. We ate dinner in the buffet for 3 nights because there wasn't anything on the dining room menu that we liked.

Our cruise did not go to Mykynos, supposedly due to bad weather. Sailing past however, the sea and wind were as calm as could be which was disappointing. Communication was somewhat lacking with the daily brochure not arriving until the next morning on some occasions when you were trying to plan for an early start, and loud speaker announcements waking you up at 11pm at night and going on for ages in every language. We did the ship shore excursion to Oia and was quite disappointed that there was no actual tour - they just drop you off then pick up again after waiting an hour in the carpark.

Disembarkation was a mess with the ship arriving 4 hours late and everyone trying desperately to get off and ignoring their allocated times. We had to literally run across Venice with our luggage to make our 12:30pm train. The only compensation offered for this inconvenience was free internet access to make alternative arrangements.

We had a reasonable time on the cruise, but it certainly wasn't up to the standard that we have experienced on other cruise lines.
Kyls74’s Full Rating Summary
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Cabin Review

Fantastica Oceanview Stateroom
Cabin O2
We were very lucky to get this cabin, which was effectively double the size of the others for the same price. It was quiet and spacious.
Sibelius Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Ancona
    I was expecting Ancona to be a waste of time but it was pleasantly surprising. We walked around easily by ourselves, covering most landmarks before doing a spot of shopping and having a drink at a cafe. The town had many historical buildings and an easygoing atmosphere. Enjoyable day.
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  • Dubrovnik
    The ship docked a fair way out of town. Taking a taxi into town was a cheap and convenient option for our family of four and much cheaper than paying extra for the bus provided by the ship. Dubrovnik itself was a fairly plain town. It was too hot to go up on the wall or walk too far however. We booked a Game of Thrones walking tour through Viator which was just average.
    View All 1,219 Dubrovnik Cruise Port Reviews
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  • Oia Village
    We booked the cruise's excursion for Santorini because we were worried about getting back to the ship on time. We needn't have worried, as the ship stayed in port late. The winery was OK although the views were spectacular. Oia was absolutely beautiful and worth seeing although it was so crowded that we were shuffling like cattle through the narrow streets, unable to stop and look at anything. There was no actual tour, just dropped off and picked up. We waited over an hour for the bus who had trouble accessing the car park due to the crowds. We had a great lunch back at Fira but a long wait in the sun for the cable car down to the port.
    View All 228 Oia Village Reviews
  • Split
    It was an easy walk into the main town area where we signed up with a tour group that we came across who were departing shortly. The tour was fantastic and cheap. Be sure to take some Krohne, as ice cream/drink vendors do not take Euros or cards. Beautiful town with some gorgeous boats in port.
    View All 405 Split Cruise Port Reviews
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  • Venice
    Wonderful city where we spent a couple of days exploring by ourselves.
    View All 1,472 Venice Cruise Port Reviews
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