The first and foremost part is what let’s the whole thing down. We were forced to leave our baggage outside the rooms at 2am the night before leaving . I complained and said I wasn’t comfortable and I was told their was no option.
My case and my wife’s case turned up in the U.K. missing a £3.5k work MacBook Pro , 400 cigarettes and several items of designer clothes. The security seals were broken and the locks completely gone . After speaking with other cruisers since back they had the exact same issue with security seals tampered with and missing items.
When I contacted TUI they weren’t in the slight bit interested and fobbed me off to travel insurance despite me asking for help in trying to track it down.