Azamara Pursuit Cruise Review by Findingflow
- Sail Date: December 2019
- Destination: South America
- Cabin Type: Club Continent Suite
I also want to give our kudos and high praises to Azamara’s ability in helping us avoid a disastrous holiday. One of our family members holds a non-US passport with a US green card. Once aboard, the guest relations manager informed us that this family member would need a Brazilian visa or he would have to leave the ship. After paying tens of thousands of dollars on the cruise fare, flights, and hotels, this horrible news hit us like a ton of bricks. But, luckily, the Guest Relations Manager, Wresly Fernandes, came to our rescue.
Wresly met us and recommended that, when the ship landed in Montevideo, Uruguay, we should try to obtain a Brazilian visa at the Montevideo Brazil Consulate, which gave us a ray of hope. Wresly gathered us in his office and personally helped us fill out the Brazilian online visa application. Throughout the entire process, Wresly was very thorough. For example, he had the photo shop staff take a visa photo and crop it precisely to the size. He was also very knowledgeable about the visa process and its requirement. First, we had to download a bank statement, which Wresly kindly had his staff print out for us. He then arranged the transportation and Amazara’s port agent to meet us the next day at 8:45am to accompany us to the Montevideo Brazilian Consulate. We were very impressed by Wresly’s attention to detail. Not only did he stress to the Azamara port agent to be with us all the time but he also took the port agent’s cell phone number and told us that he would call us every two hours to get a status update.
At the Brazilian Consulate, we had a very smooth process. It was obvious that the Azamara port agent knew everybody at the consulate. We got the visa in 3 hours, which relieved our entire family. Overall, Wresly and his team demonstrated great care, efficiency and hard work in solving the issue for us. We are extremely impressed with Wresly’s calmness, his resolve under pressure, and of course, Azamara’s client first attitude. Thanks to Wresly’s leadership we were assured that his entire team was working collectively to assist us with this visa process. Azamara has done an amazing job. Because of our recent experience with Wresly and his team, we will definitely cruise with Azamara again. We have also shared our story with friends and have encouraged them to try Azamara.
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