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We are a family of four cruising with Azamara for the first time. In the past, our family has cruised with Celebrity Cruises for over 15 years and has experienced every holiday itinerary that they’ve offered. But, we wanted to try something new and Azamara’s 15 night voyage celebrating New Year’s in Rio de Janeiro attracted our attention. We brought our 17 and 20 years old kids to this cruise. We worried they may not like it because of older crowd. But, our kids actually like it and had a great time. The ship is clean and well maintained, but it does not feel luxury. We really like the white night, BBQ brunch served by the officers, and special breakfast at one of the specialty restaurants that we were invited to. I am pleasantly surprised that people dress very nice during the evenings even if there are no formal nights. Because this is a holiday cruise, there are some younger passengers on the ship. We also like the fact that the hot tub and pool are never too busy. You always can find a chair and a spot in the hot tub, so we ended up spending more time in the hot tub than we would have on other mega ships. We will cruise with Azmara again. I also want to give our kudos and high praises to Azamara’s ability in helping us avoid a disastrous holiday. One of our family members holds a non-US passport with a US green card. Once aboard, the guest relations manager informed us that this family member would need a Brazilian visa or he would have to leave the ship. After paying tens of thousands of dollars on the cruise fare, flights, and hotels, this horrible news hit us like a ton of bricks. But, luckily, the Guest Relations Manager, Wresly Fernandes, came to our rescue. Wresly met us and recommended that, when the ship landed in Montevideo, Uruguay, we should try to obtain a Brazilian visa at the Montevideo Brazil Consulate, which gave us a ray of hope. Wresly gathered us in his office and personally helped us fill out the Brazilian online visa application. Throughout the entire process, Wresly was very thorough. For example, he had the photo shop staff take a visa photo and crop it precisely to the size. He was also very knowledgeable about the visa process and its requirement. First, we had to download a bank statement, which Wresly kindly had his staff print out for us. He then arranged the transportation and Amazara’s port agent to meet us the next day at 8:45am to accompany us to the Montevideo Brazilian Consulate. We were very impressed by Wresly’s attention to detail. Not only did he stress to the Azamara port agent to be with us all the time but he also took the port agent’s cell phone number and told us that he would call us every two hours to get a status update. At the Brazilian Consulate, we had a very smooth process. It was obvious that the Azamara port agent knew everybody at the consulate. We got the visa in 3 hours, which relieved our entire family. Overall, Wresly and his team demonstrated great care, efficiency and hard work in solving the issue for us. We are extremely impressed with Wresly’s calmness, his resolve under pressure, and of course, Azamara’s client first attitude. Thanks to Wresly’s leadership we were assured that his entire team was working collectively to assist us with this visa process. Azamara has done an amazing job. Because of our recent experience with Wresly and his team, we will definitely cruise with Azamara again. We have also shared our story with friends and have encouraged them to try Azamara.

Azamara's Superior Guest Service

Azamara Pursuit Cruise Review by Findingflow

3 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: South America
  • Cabin Type: Club Continent Suite
We are a family of four cruising with Azamara for the first time. In the past, our family has cruised with Celebrity Cruises for over 15 years and has experienced every holiday itinerary that they’ve offered. But, we wanted to try something new and Azamara’s 15 night voyage celebrating New Year’s in Rio de Janeiro attracted our attention. We brought our 17 and 20 years old kids to this cruise. We worried they may not like it because of older crowd. But, our kids actually like it and had a great time. The ship is clean and well maintained, but it does not feel luxury. We really like the white night, BBQ brunch served by the officers, and special breakfast at one of the specialty restaurants that we were invited to. I am pleasantly surprised that people dress very nice during the evenings even if there are no formal nights. Because this is a holiday cruise, there are some younger passengers on the ship. We also like the fact that the hot tub and pool are never too busy. You always can find a chair and a spot in the hot tub, so we ended up spending more time in the hot tub than we would have on other mega ships. We will cruise with Azmara again.

I also want to give our kudos and high praises to Azamara’s ability in helping us avoid a disastrous holiday. One of our family members holds a non-US passport with a US green card. Once aboard, the guest relations manager informed us that this family member would need a Brazilian visa or he would have to leave the ship. After paying tens of thousands of dollars on the cruise fare, flights, and hotels, this horrible news hit us like a ton of bricks. But, luckily, the Guest Relations Manager, Wresly Fernandes, came to our rescue.

Wresly met us and recommended that, when the ship landed in Montevideo, Uruguay, we should try to obtain a Brazilian visa at the Montevideo Brazil Consulate, which gave us a ray of hope. Wresly gathered us in his office and personally helped us fill out the Brazilian online visa application. Throughout the entire process, Wresly was very thorough. For example, he had the photo shop staff take a visa photo and crop it precisely to the size. He was also very knowledgeable about the visa process and its requirement. First, we had to download a bank statement, which Wresly kindly had his staff print out for us. He then arranged the transportation and Amazara’s port agent to meet us the next day at 8:45am to accompany us to the Montevideo Brazilian Consulate. We were very impressed by Wresly’s attention to detail. Not only did he stress to the Azamara port agent to be with us all the time but he also took the port agent’s cell phone number and told us that he would call us every two hours to get a status update.

At the Brazilian Consulate, we had a very smooth process. It was obvious that the Azamara port agent knew everybody at the consulate. We got the visa in 3 hours, which relieved our entire family. Overall, Wresly and his team demonstrated great care, efficiency and hard work in solving the issue for us. We are extremely impressed with Wresly’s calmness, his resolve under pressure, and of course, Azamara’s client first attitude. Thanks to Wresly’s leadership we were assured that his entire team was working collectively to assist us with this visa process. Azamara has done an amazing job. Because of our recent experience with Wresly and his team, we will definitely cruise with Azamara again. We have also shared our story with friends and have encouraged them to try Azamara.
BBMacLaird, CBO - Azamara Club Cruises has responded
Thank you so much for the lovely 5-star review! I'm so glad our Guest Relations Manager onboard the Pursuit was able to assist your family member. We look forward to welcoming you and your family back aboard soon!
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Club Continent Suite
Cabin N1
The cabin is smaller than celebrity but we did not feel uncomfortable.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews