Cleanliness was non-existent on Splendor. Staff wiped tables with passengers' used napkins in both buffet & dining room...UGH!!!!
Hand sanitisers were not enforced on board - half were empty anyway. Staff should have been present to watch that passengers used sanitiser to keep ship "germfree".
Children joined into groups/gangs after the first few days to regularly run riot late evenings - where were the security staff? These groups were abusing passengers trying to enjoy a late coffee/hot chocolate who requested the bad behaviour stopped, usually late at night in buffet (putting salt and pepper in each other's hair; throwing ice on floor, running through area yelling & swearing, holding the ice cream levers down so product flowed to the floor, etc. etc.
1367 - "tapping" behind bed 24 hours a day - after many complaints & staff visiting & listening to noise a maintenance supervisor said he knew what problem was & fixed it for 3 days. But, it started again & after many visits late one afternoon we were told the "magician" had decided problem could not be fixed so we couldn't stay in cabin and would have to move. This cabin was low down, mid-ship both ways.
Nearly 10pm I approached Guest Services wanting to find out what was happening so we were offered last cabin at back of ship deck 6 - refused as we required midship.
Offered nearly midnight 2nd cabin from front deck 9 where we agreed to spend night and sort out next morning (safe was broken and couldn't be fixed so full replacement would be required; also TV didn't work)'
Next morning Jeff Shea, Guest Services Manager, advised we finally had a new "home" 6296 which was very good.
I must add we came back to cabin 1367 about 11.45pm on first formal night & were shocked to find our cabin door open/unlocked - told it was either maintenance at 6pm or cabin staff!
Lifts: well what a schmozzle!!! Nearly always 2 lifts in our section not working. While we were on deck 1 we often had to wait for 2 or 3 lifts to come down as they were full of passengers having to get on any lift that came to their floor regardless of up/down - at least they were on but we had to wait & wait! This seemed to be the norm for all lift banks, not just ours.
Also, to go to deck 4 from dining deck 3 we had to go to deck 5 then come down to 4 thus joining the up/down crowd getting on a lift.
Embarkment was another schmozzle - getting on board was good but then we slowly went round the world in a conga line to hand our passports in. Other shipping lines manage this operation efficiently and quickly so why couldnt Carnival?