MSC Sinfonia Review

4.0 / 5.0
706 reviews

Not bad and not good either: it's mediocre.

Review for South America Cruise on MSC Sinfonia
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2-5 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019
Cabin: Oceanview Stateroom

Imagine a ship with a weird design, everything is turned inward, the window views of some bars are blocked by equipment and always close the blinds of all windows at night. To see the sea you have to go to the pool deck and face the wind and mud. On the 6th floor deck there are side aisles, but there are no chairs to sit and read a book. Imagine that the service has no standard, indicating the lack of training of people. There are bars that make a "dry martini" with sweet martini ... In restaurants the maitres and waiters do not understand each other. If the passenger gets in one way, someone has a seat in the other. When you get to the other, have someone sit down ... on the other! It seems that there is no management and coordination. I only saw the managers at the formal presentation in the theater. And I saw it too in a bar, when the A&B manager and bar coordinator scolded a bartender who didn't understand the request of a stupid Brazilian monoglot passenger. I was very embarrassed to watch the scene, especially since that bartender is one of the most competent I've encountered in the 8 days of the trip.

The bars do not serve any snack to accompany the drinks. Even paying. No cold popcorn. Nothing!

The food is bland and unimaginative. Very little protein, usually a roasted leg of something. The rest very full of sauce. The a la carte restaurants also have buffet. In restaurants the service is hard-working, but again without standard. If you're lucky enough to hit a table served by a friendly and attentive waiter, it was lucky. If it's another, unlucky yours. The a la carte menu is little varied, with few protein options and few pastas. Believe me, an Italian steamer serving few pasta options and often with seafood sauces.

Cabin Review

Oceanview Stateroom

The cabin is comfortable and well divided. The TV offers very few channels and does not have a channel for vessel position, weather and temperature information out there.

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