Marketing suggested it was a new ship but turned out to be a 25 year old with limited refurbishment. There were many signs of ageing. Very misleading on the part of TUI marketing department but this is quite common with TUI. Food was very basic and could be easily be compared with pub grub. Only decent food was to be found in the extra cost venues. The cleaning standards were very superficial, especially in the main buffet restaurant. With the exception of the reception staff who were obnoxious, rude and unhelpful, the other staff were pleasant helpful and very willing. A special mention for Stevan from Serbia and Erald from Albania who were both very helpful, knowledgeable, and professional waiters. I gained the distinct impression that this was mostly a booze cruise. Great for those who want that but not for me. This was my first, and probably last, cruise based on my experience on TUI Marella Explorer 2.
Long overdue for complete refurbishment, The frame of the balcony door appeared not to have been cleaned for many months. The door and frame need to be replaced.
No control on the air conditioning.