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This was suppose to be a trip of a lifetime to Hawaii ! The coordination between the NCL cruise line and the Hilton Hawaiian Village resort was poor. Even though the rooms were prepaid we had to wait in line for almost 2 hours to check into the hotel. There was no representative at the hotel from NCL to coordinate the land portion of the tour. Once on the ship, we were amazed at the lack of service from our room steward/stewardess. We had to leave daily reminders (in writing) to get anything done. Many of the help in the restaurants were either surly or rude. The entertainment was good, the shows were lively, the comedian was great, the magician was amazing. The quality of the food was good, not great. The Asian food choices were very limited. Being in Hawaii we were expecting more variety. The specialty dining rooms were overall disappointing.

Disappointing Crew

Pride of America Cruise Review by Barterson

2 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Hawaii
  • Cabin Type: Aft-Facing Large Balcony
This was suppose to be a trip of a lifetime to Hawaii ! The coordination between the NCL cruise line and the Hilton Hawaiian Village resort was poor. Even though the rooms were prepaid we had to wait in line for almost 2 hours to check into the hotel. There was no representative at the hotel from NCL to coordinate the land portion of the tour.

Once on the ship, we were amazed at the lack of service from our room steward/stewardess. We had to leave daily reminders (in writing) to get anything done.

Many of the help in the restaurants were either surly or rude.

The entertainment was good, the shows were lively, the comedian was great, the magician was amazing.

The quality of the food was good, not great. The Asian food choices were very limited. Being in Hawaii we were expecting more variety.

The specialty dining rooms were overall disappointing.
Barterson’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
Cabin
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Cabin Review

Aft-Facing Large Balcony
Cabin B1
Cabin was nice, great view. See above for service.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins