We booked this cruise almost 18 months in advance. My husband and I were so excited to go on this cruise. Embarking the ship was so easy, the employees guiding us were so nice and courteous. The cabin was very clean and pretty spacious. We had a deluxe balcony and I loved being able to sit outside with a little privacy and just relax to the sound of the water and beauty of the ocean. The ship is beautiful, golden and glass fixtures everywhere. It is really impressive. We booked two shore excursions, one in Puerto Vallarta and one in Mazatlan. They were both good and I recommend the beach excursion in Puerto Vallarta. We were bussed to a resort where we were able to sit under a large umbrella on the beach. We had our choice of infinity pool or ocean to swim in. The outdoor resteraunt at the resort serves the best fish tacos. We actually lost time in Cabo because of issues with speed on the ship, something with the generator. We were supposed to be at port from 11am to 8pm, we ended up porting from 6am to noon. It didn't even seem worth it to me to get up at 4am to get dressed and ready to disembark by 6am. I was really disappointed and felt like we got cheated out of this port. This was disappointing to say the least. The entertainment on the ship, in my opinion was terrible. It was boring and dry. There was no "adult" entertainment as far as I was concerned. I expected the entertainment to change from G rated to at least PG13 at night. This ship seems to cater to an older crowd of people, and the music was also horrible on deck. They played the Tommy Dorsey band on loop at the adult pool and I wanted to fling myself onto the lower deck. Alot of activities during the day had to do with back pain, foot pain, neck pain, etc. I'm on a ship to have fun, not get diagnosed. My husband and I are in our early 40s and would have liked to have seen and heard a better variety of music, shows, and activities other than chinese herbal remedies for hemorrhoids (I made up the hemorrhoid part). The Medallion App that they are so proud of is a gigantic waste of time. The app was down from Saturday until Wednesday on the Android app. We couldn't see what was going on unless we walked to a board near the elevators. Also they spoke so highly of the journey experience to see where the ship was, this portion of the app never worked on our Android phones. The food was mediocre at best. Nothing knocked our socks off, not even the Captains Grill. We paid extra for this experience and it was nothing to write home about. I had lobster here and actually ended up getting sick. After losing every bit of substinance in my body, I was finally able to stop sweating and get some rest. Terrible experience. My experience with the staff was also not a positive one. I usually bring 150 with me to tip above and beyond my prepaid gratuity. I am from Las Vegas, and we tip people when they do a good job. Needless to say, I have 130 bucks in my pocket. The only person I tipped was my steward. He was fantastic. My experience with the employees were that they were unhappy and maybe overworked. We didn't ask for any unusual requests. We are usually pretty self reliant. But when I speak to someone and say good morning, or hello, I do expect a nod, smile or a hello, some kind of acknowledgement. Apparently this is too much for the majority of them. I cant tell you how many times I walked up to a bar or a coffee stand to order something and was completely ignored. After a while I got tired of having to ask the person manning the counter to help me, so I gave up. Also, the Princess Live bar was the same. The bartender was making a drink doing some pretty fancy stuff with his shaking and pouring, and my husband said "wow, you reminded me of Tom Cruise in Cocktail". The bartender responded under his breath out of earshot, so I called him out and asked him to speak up. He turned his back to me and said something I could not hear, so I again asked him what he said. At this point he ignored me and pretended like we weren't there. My opinion is that some of their employees need to go through some extensive customer service training on common courtesy. This being said, I had more fun on a 4 day carnival cruise for a fraction of what I paid for this. I realize it is the same company, but it's obvious to me that customer service on the section 8 carnival cruise is way more important to those employees than the Royal Princess employees. I don't think I will be cruising with them in the future.