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Marella Discovery Review

4.0 / 5.0
Editor Rating
516 reviews
7 Awards

on board transformer fire

Review for Marella Discovery to Asia
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6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019

the itineraries were amazing, lots of different places we have always wanted to go

then there was a fire in the engine room transformer which was dealt with quickly but the repercussions were we had to sail at a reduced speed which meant three of our excursions were canceled with an extra two days at sea. The itineraries were the only reason we paid nearly six thousand pounds to spend twenty-four hours on an aeroplane to board the ship and the cruise experience was ruined. What made it worse was the paltry £250 each Tui told us we would receive without consultation and when everybody complained I overheard, with witnesses, the captain saying loudly he would be glad when all the moaners left his ship. True. The same captain who knew his ship had the same problem a year before and TUI still sent the ship out in the hope it wouldn`t happen again. They gambled and failed with the resultant ruination of our cruise. If I wanted to spend five days at sea I would have chosen a cheap and cheerful Med cruise. Tui In our opinion should never have sent that ship out without ensuring the transformer problem was addressed properly. They didn`t and will have to pay the consequences. Marella Discovery and two fires in twelve months is negligent in my opinion and would not go with TUI Marella again. The entertainment was average and the staff and waiters were mostly eastern Europeans who do not smile Unfortunately the Asian staff seemed to copy them and made for a depressing cruise. The captain was arrogant and the food not up to standard, proved by a notice in the self service restaurant which asked passengers to stop leaving so much waste on their plates! Shocking.

Cabin Review

the cabin was excellent, although we had to pay extra to secure it which is wrong.

21 Helpful Votes
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