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Scenic Crystal Review

4.5 / 5.0
88 reviews

Worst vacation ever

Review for Europe River Cruise on Scenic Crystal
First Time Cruiser • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2019

My wife and I booked this trip almost one year in advance. We wanted to celebrate our 44th wedding anniversary in a different way. We travelled alone.

We arrived in Budapest 2 days prior the cruise departure so we could tour the city on our own. We had no problem with the embarkation although we found out the day before departure that we were on a different ship. At first we were to be on the Crystal. This was changed to the Jasper before leaving Canada and we found out that we would sail on the Jade the day before leaving.

This was our first cruise ever. We chose to go with Scenic because of the ratings we saw (5 star experience) and the comments received from friends and relatives who had travelled with them in the past.

Cabin Review

The cabin was so noisy that we hardly got any sleep over the 14 days period we were on board. We started on the Jade at Budapest and because of water levels, we switched to the Crystal half way during the cruise. After our first night on the Jade, we relalised this would not be a good experience. The next morning, we spoke to our neighbours in room 237 to see if they had experienced the same frustration. They had and had already complained to the cruise director concerning the noise level. They (and we later) were told that Scenic or our travel agent should have advised us of the noise and that nothing could be done because all the rooms were fully booked. It was so noisy that we could not sleep, even with the earplugs provided. In speaking with other customers, we found that the other rooms (except for 237 and ours) were quiet. Note that we had booked our cruise almost one year ahead of time. When we switched to the Crystal, it got worst. Not only due to the engine noise but we also had water coming out of the shower drain on a regular basis (adding more noise) and this could not be repaired while sailing. One employee said that clients from both rooms 236 and 237 were complaining on a regular basis about the noise level. On the Crystall, we also had the constant smell of washing detergent as we believe we were possibly over the laundry room. The mattresses also need to be changed.

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