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MSC Divina Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,756 Reviews

Not worth the promotional price, save your money and go to Royal or Norwegian

MSC Divina Cruise Review by Flowetkaitlin

15 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: the Bahamas
  • Cabin Type: Balcony Stateroom

This was a group booking of 42 people the cruised with us immediately following our beach wedding.

Price:

We paid extra to have the aurea experience, and I did appreciate the priority boarding and massage...but the slightly bigger room wasn't worth it.

Service:

Awful, disorganized, major language barrier- granted this is an international cruise line but it made it increasingly hard to communicate all the issues our group was having.

We had many adult men sharing rooms and were place on 1 queen bed instead of specifying 2 beds. We had 2 people that paid for drink packages and did not get the upgraded package they ordered or it showed they never got one at all. Despite having the best drink package, we were not allowed to "buy" drinks for anyone...kind of a waste for $300. The other drink package doesn't allow you to get any drink over $6....which is every alcohol on board fyi. The beers were $6.50, so either upgrade to deluxe or pass on it. Our mini bar was not stocked and had two half drank bottles of water in it when we arrived. Gross. We were given my choice dining but we still assigned a table at the 1st dining which we did not want. Half our party was assigned to 1st and half to 2nd. When we attempted to sit with our family and were seated by a manager, a waiter came over and told us to move to an empty table despite explaining his boss moved us there for a reason....the waiter did not care. That night while everyone else had dinner, it took 60 minutes to receive our entrees and 90 minutes to receive coffee...only after complaining to a different manager when 2 waiters saw me with my hand up, looked and turned away. Our lunch the next day took 2.5 hours from start to finish. The food is not as flavorful as royal carribean or norwegian and there was nothing anyone was dying to have again. The buffet is not open as much as other cruiselines and is insanely crowded. If you go, be sure to get breakfast at 7am or it will be a madhouse. The pizza and waffles are best at the buffet. No one was allowed in the water due to a storm coming on their private island which is understandable but not when there is not a wave in sight and the sun is still shining.

Our guests kept getting the run around on loading money into their accounts and were not permitted to pay off their balances in full which was odd. Most of the staff either did not understand our guests complaints/questions or just did not seem to care that much. Some were generally nice but others were rude.

Our room steward was pleasant and kept the room nice....and the dancers and acrobats were good, no comedian, but I guess that is the norm on a shorter cruise. The boat is pretty but it took a few days to figure out the ship and by then we were leaving. They could use more activities on board.

Basically, what you will save by getting a whole cruise for under $300 will cost you in other ways and be prepared to be nickle and dimed. I am a relatively cheap traveler, but my guests were very disappointed by this and all the other charges and bad service...not exactly the service you expect at the start of your honeymoon with such a large group.


Flowetkaitlin's Full Rating Summary
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Cabin Review

Balcony Stateroom

Port & Shore Excursion Reviews

Miami

Excursions were all canceled

Ocean Cay MSC Marine Reserve

Pretty beach will nice lounge furniture but many guests were not allowed to swim.


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Flowetkaitlin
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