1. Home
  2. Cruise Reviews
  3. Carnival Legend
Crew from the desk service was rude and unapologetic! They had the Spanish music very lower than the other kind of music. Very disappointed. The room service did not changed the linens how they supposed to every other day. When we went to the desk service to do the complain, they were finding excuses instead of fixing the problem. The Shows on the theatre was mediocre. The comedy show was wonderful. Cayman Islands was great. In general the costumer services were not the best, In times some were arrogant, especially the ones from the desk service. Above our dining table was a part of the ceiling broken. Very disappointed for what we expected and even more disappointed after having a great time at Carnival Breeze. Many times we choose the cruise base on the itineraries, but I will recommend to choose the ship first then you won’t have the bad experience we had.

Bad customer service!

Carnival Legend Cruise Review by Landersi

2 people found this helpful
Trip Details
Crew from the desk service was rude and unapologetic! They had the Spanish music very lower than the other kind of music. Very disappointed. The room service did not changed the linens how they supposed to every other day. When we went to the desk service to do the complain, they were finding excuses instead of fixing the problem. The Shows on the theatre was mediocre. The comedy show was wonderful. Cayman Islands was great. In general the costumer services were not the best, In times some were arrogant, especially the ones from the desk service. Above our dining table was a part of the ceiling broken. Very disappointed for what we expected and even more disappointed after having a great time at Carnival Breeze. Many times we choose the cruise base on the itineraries, but I will recommend to choose the ship first then you won’t have the bad experience we had.
Landersi’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 16+
Service
Onboard Experience
Free Price Drop Alerts
Get Carnival Legend price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.