From transfer: the transfer bus is not ready, guests have to wait 4 hours at LAX.
Embarkation: staff make sure my credit card is right, then we double check the Help Desk on ship, at the end of CRuise (21 days), they mixed up my charge account.
Mini Suite Room Design and Cleaning: we paid pricey for this MA class room 9 months before cruising, the design of room layout is not easy to move around and storage space is not enough. The shelf was broken and missing, the staff said, they can NOT repair it. entertainment: every show we went, we watched a lot guests left in the middle of program. most of the E-staff talk English in all kind of strange accent.
bad design, broken shelf and not clean towels.