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Our family are huge Disney Cruise fans as we've been on both the Disney Dream & Fantasy. For the holiday, we've decided to book a 4 nights cruise on the Disney Wonder from Galveston...and we're sad to say it was a huge disappointment. Our party consisted of myself, my significant other, our 5 years old daughter and 2 years old son. Prior to cruising Disney's smaller and older ship, we've been told that some preferred the smaller ships over the bigger ones because the staff & crew are more attentive, etc. However, from our experience, it was the exact opposite. The exceptional service that Disney was well-known for was almost non-existent on our trip. Below are some of our experiences on the Disney Wonder: Day 1 - Our dinner for the first night was Animator's Palate and we were told it would be the highlight of our cruise. It was a disaster! We had to wait 20 minutes for the Assistant Server to come with our water. After filling our cups with water, he didn't even bother asking us if we wanted something else to drink. I had to catch him before he took off and asked if our kids can get some apple juice. At this point, our kids were beginning to get fussy because they were bored and hungry. I had to walk up to one of the server and asked for crayons so they can color their menus (which is also a mini activity book). On our previous trips with Dream & Fantasy, crayons would already be at the table when we arrived. After ordering our drinks, we had to wait an additional 10 minutes for our drinks to arrive. And all this time, we were not offered a menu to look at and our main Dining Server was nowhere to be found. After a good 30 minutes after arriving, we were finally presented with a menu and was allowed to order. The food tasted terrible, not on the same caliber as the Animators Palate on the Fantasy. We were upset and shocked at the service we've received and wished we would've just done room service or quick food service instead. Day 2 - The Princess Gathering was unorganized and chaotic. They did not hand out the tickets like on the Dreams or Fantasy so people who did not sign up ahead of time was still able to line up for pictures. Dinner on the 2nd night was much better than the first night - they didn't take 30 minutes to come and get our order, but we still couldn't get over how inattentive and disengaged both our main server and assistant server were. On our previous cruises on the Fantasy, if you've ordered a Sprite on the first day, the next day when you showed up, a Sprite is magically already at the table waiting for you. This time on the Wonder, they could careless what you likes/dislikes are...hell, they didn't even know my son is allergic to diary although I've disclosed this on our reservation. The only thing that we enjoyed actually enjoyed at dinner was the food and show at Tiana's. Day 3 - We ate at Palo for dinner but was unimpressed with the service as well. Our server was nice but the way she carried herself made us felt like we were eating at Applebees and not a fine dining restaurant. She was very casual..which was ok but it was not something you would expect from a "fine dining" experience. Unfortunately, we didn't get to finish our meal at Palo because the Nursery called and asked that we picked up our son. They claimed he had diarrhea but we questioned this because he went #2 when we got back to our stateroom and it was normal. He was not running a fever and seemed completely fine. Apparently, a couple of parents was also pulled from Palo because their kid had the runs as well. We were instructed to bring our son to the Medical Center before they could take him again. We were hoping to have him cleared quickly so we could grab dinner since we barely ate. But come to find out, the Medical Center was closed (this was about 6:30pm)...something the Nursery should've told us before we tried making our way there. The staff at the Nursery was giving all of the parents an attitude as well. Our son, of course, was cleared the next day but we cancelled our reservation with the Nursery based on their lack of professionalism and at that time we've just had enough. Day 4 - For our last night, we dined at Triton's and their food had to be the worst on our trip. Triton's menu was the exact same as the Royal Palace on the Disney Fantasy but the quality and taste at Triton's was way sub-par. Even after 4 days, both our servers were inattentive and never once interacted with our kids. We've been ordering hot dogs for our son, who's allergic to diary, for almost every night. If we were on the Fantasy, there would be hot dogs for my son at the table as soon as we arrived. But on the Wonder, we had to wait for more than 20 minutes while the placed the order with the kitchen (although we made it known that he loves hot dogs and would be happy to be eating it for every dinner). Conclusion: If we could go back in time, we would rather book Fantasy rather than Wonder. We only cruised Wonder because we live in Texas and the port of Galveston was much more convenient. But our experience was so bad, we would be willing to do the extra traveling to Florida for our next cruise. The only good experience we've had on the Wonder was Tiana's Restaurant, their shows, and our Stateroom Host.

Disappointed

Disney Wonder Cruise Review by Melevan

2 people found this helpful
Trip Details
  • Sail Date: December 2019
  • Destination: Western Caribbean
  • Cabin Type: Deluxe Oceanview Stateroom
Our family are huge Disney Cruise fans as we've been on both the Disney Dream & Fantasy. For the holiday, we've decided to book a 4 nights cruise on the Disney Wonder from Galveston...and we're sad to say it was a huge disappointment. Our party consisted of myself, my significant other, our 5 years old daughter and 2 years old son. Prior to cruising Disney's smaller and older ship, we've been told that some preferred the smaller ships over the bigger ones because the staff & crew are more attentive, etc. However, from our experience, it was the exact opposite. The exceptional service that Disney was well-known for was almost non-existent on our trip. Below are some of our experiences on the Disney Wonder:

Day 1 - Our dinner for the first night was Animator's Palate and we were told it would be the highlight of our cruise. It was a disaster! We had to wait 20 minutes for the Assistant Server to come with our water. After filling our cups with water, he didn't even bother asking us if we wanted something else to drink. I had to catch him before he took off and asked if our kids can get some apple juice. At this point, our kids were beginning to get fussy because they were bored and hungry. I had to walk up to one of the server and asked for crayons so they can color their menus (which is also a mini activity book). On our previous trips with Dream & Fantasy, crayons would already be at the table when we arrived. After ordering our drinks, we had to wait an additional 10 minutes for our drinks to arrive. And all this time, we were not offered a menu to look at and our main Dining Server was nowhere to be found. After a good 30 minutes after arriving, we were finally presented with a menu and was allowed to order. The food tasted terrible, not on the same caliber as the Animators Palate on the Fantasy. We were upset and shocked at the service we've received and wished we would've just done room service or quick food service instead.

Day 2 - The Princess Gathering was unorganized and chaotic. They did not hand out the tickets like on the Dreams or Fantasy so people who did not sign up ahead of time was still able to line up for pictures.

Dinner on the 2nd night was much better than the first night - they didn't take 30 minutes to come and get our order, but we still couldn't get over how inattentive and disengaged both our main server and assistant server were. On our previous cruises on the Fantasy, if you've ordered a Sprite on the first day, the next day when you showed up, a Sprite is magically already at the table waiting for you. This time on the Wonder, they could careless what you likes/dislikes are...hell, they didn't even know my son is allergic to diary although I've disclosed this on our reservation. The only thing that we enjoyed actually enjoyed at dinner was the food and show at Tiana's.

Day 3 - We ate at Palo for dinner but was unimpressed with the service as well. Our server was nice but the way she carried herself made us felt like we were eating at Applebees and not a fine dining restaurant. She was very casual..which was ok but it was not something you would expect from a "fine dining" experience.

Unfortunately, we didn't get to finish our meal at Palo because the Nursery called and asked that we picked up our son. They claimed he had diarrhea but we questioned this because he went #2 when we got back to our stateroom and it was normal. He was not running a fever and seemed completely fine. Apparently, a couple of parents was also pulled from Palo because their kid had the runs as well. We were instructed to bring our son to the Medical Center before they could take him again. We were hoping to have him cleared quickly so we could grab dinner since we barely ate. But come to find out, the Medical Center was closed (this was about 6:30pm)...something the Nursery should've told us before we tried making our way there. The staff at the Nursery was giving all of the parents an attitude as well. Our son, of course, was cleared the next day but we cancelled our reservation with the Nursery based on their lack of professionalism and at that time we've just had enough.

Day 4 - For our last night, we dined at Triton's and their food had to be the worst on our trip. Triton's menu was the exact same as the Royal Palace on the Disney Fantasy but the quality and taste at Triton's was way sub-par. Even after 4 days, both our servers were inattentive and never once interacted with our kids. We've been ordering hot dogs for our son, who's allergic to diary, for almost every night. If we were on the Fantasy, there would be hot dogs for my son at the table as soon as we arrived. But on the Wonder, we had to wait for more than 20 minutes while the placed the order with the kitchen (although we made it known that he loves hot dogs and would be happy to be eating it for every dinner).

Conclusion: If we could go back in time, we would rather book Fantasy rather than Wonder. We only cruised Wonder because we live in Texas and the port of Galveston was much more convenient. But our experience was so bad, we would be willing to do the extra traveling to Florida for our next cruise. The only good experience we've had on the Wonder was Tiana's Restaurant, their shows, and our Stateroom Host.
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Cabin Review

Deluxe Oceanview Stateroom
Cabin 09A
The cabin was clean and roomy. Wished the port holes was a bit bigger.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins