We have cruised on this ship several times pre the NCL takeover and without doubt NCL have damaged Riviera's reputation perhaps forever.
Staff numbers have been cut and service levels can be poor as staff struggle to cope.
Reductions of recipe ingredient costs and along with it quality has had a damming effect on food standards...meat even the bread is simply on occasion not what you would expect for a ship that purports to have the"finest cuisine at sea". That strap line is misleading, we travelled on both Silverseas and Seabourn earlier this year and Seabourn in particular is way ahead on both service and cooking.
Great cabin, well looked after by cabin steward, however the Butler was hopeless, not once was he able to make a reservation for us, in reality we enjoyed better service from the Room service dept on earlier cruises.