We have cruised on this ship several times pre the NCL takeover and without doubt NCL have damaged Riviera's reputation perhaps forever.
Staff numbers have been cut and service levels can be poor as staff struggle to cope.
Reductions of recipe ingredient costs and along with it quality has had a damming effect on food standards...meat even the bread is simply on occasion not what you would expect for a ship that purports to have the"finest cuisine at sea". That strap line is misleading, we travelled on both Silverseas and Seabourn earlier this year and Seabourn in particular is way ahead on both service and cooking.
The terrace cafe was excellent.
Entertainment has always been a weak point with Oceania, and on Riviera it was dire, with the exception of Pilates teacher Penelope it was at a standard of a small village Christmas show. The Cruise Director sought to keep clear of guests by being invisible front of house.
Our favourite announcement by said Cruise Director "we have had to miss out on our visit to St Barths due to bad weather, you will now spend 3 days at sea while we sail straight back to Miami, however we have arranged extra sessions of bean bag throwing, table tennis and Bingo"..... such joy from all the guests!.
Ships Officers ...we have never sailed on any ship where we were never once spoken to by any of the officers....maybe they are instructed by NCL not to talk to guests. They certainly don't... ever.
Great cabin, well looked after by cabin steward, however the Butler was hopeless, not once was he able to make a reservation for us, in reality we enjoyed better service from the Room service dept on earlier cruises.