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Norwegian Spirit Review

4.0 / 5.0
Editor Rating
2026 reviews
38 Awards

The Spirit needs a new Captain and Leadership team

Review for Norwegian Spirit to the Mediterranean
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jmichel01
6-10 Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Nov 2019
Cabin: Mid-Ship Balcony

You'll see from my ratings that many of the ship ratings are ok. However, the Captain is incompetent along with some of his team. If you read the news, there were near riots on the Spirit in October. We were on the Spirit starting November 7th. Some of the same poor decision making, lack of communication, and poor seamanship plagued our cruise as well. First, the official Italian tide forecasts for Venice called for near record flooding TWO days before we were due to go there. It clearly stated that there would be no bus service, massive flooding, etc. No way to get from the Port to town, plus they clearly didnt need waves from a cruise ship. So what did they do....nothing, sailed almost to Venice to be told you can't dock..had no back up plan. Eventually, we sailed all the way back to Ravenna. This decision was obvious 2 days before. We could have planned for it, sailed to it and perhaps circled back to one other missed port. The worst two items though were totally controllable. There was a strong, near hurricane force rain band clearly marked on my phone radar. Had 2 hours of warning. The Captain didn't bother to do anything about it. Instead of turning into it, he let it hit a 12 story ship broadside. Ship listed 15 deg to starboard, and nearly everyone's, except ours, plates, drinks, etc hit the deck. People were screaming, etc. What a mess. The last item though, was just plain unforgiveable as it was so simple to address. The cruise staff told us that the best part of the trip was to sail into Kotor between the mountains. We were due to sail in at noon. Because of the schedule changes, the Captain decide to sail in at 630 am and leave at 530 pm...all in the dark. We were scheduled for 6 hours...he gave us 12...and we missed one of the best parts of the trip...total disregard for the passengers. There were several other issues with time changes, no port talks, etc. that just show this ship is poorly managed.

The overall ship condition, lower staff, dining staff, etc. were very good. Too bad their management isn't at the same level of service. I would NOT go on this ship until the captain has been replaced.

On the plus side, the Cabin was clean, and up to date. No signs of wear and tear. The mattress was comfortable. Like most of the older NCL ships, IF YOU DON"T BRING a European converter/plug, you probably won't have enough outlets to charge your electronics. A simple multi converter from Amazon does the trick.

Cabin Review

Mid-Ship Balcony

Excellent, Centrally located for dining. Quiet. Nice size. Comfortable mattress. Overall good condition. Only issue are the lack of US plugs...but if you bring along a Euro converter then you have plenty of options

Port Reviews

Rome (Civitavecchia)

Stayed precruise at Le Meridian by Marriott. Centrally located to where you can walk to the Vatican, Spanish Steps, Trevi Fountain, Pantheon, etc. Used City Wonders Tours for tickets to the Pope's Wednesday audience. Pope passed within 10 feet of us.

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