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Norwegian Encore Review

4.5 / 5.0
Editor Rating
191 reviews
1 Award

NCL Encore - Not ready for prime time!

Review for Norwegian Encore to the Eastern Caribbean
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6-10 Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019
Cabin: Balcony Stateroom

Caribbean cruise to San Juan, St. Thomas and Tortola with NCL. Overall okay but not worth the money. The pool was either closed or half full of water. When open, the water was ice cold. The big water slide was closed on the entire cruise. Paying an extra $1000 for family access to the Mandarin Spa, you would NOT expect it to be overfilled with people and the toilets not working. Paying through the roof for unlimited streaming WiFi, you would expect it to be streaming and not below 1Mbps 99% of the time. Paying full price for the virtual reality section and then discover that hardly half of the things we're working and the staff just giving excuses. Have cruised on Escape and Bliss, we found that the selections in the Garden Cafe were minimal. Some staff extremely friendly and helpful but this time we discovered more staff than earlier who was not very friendly. The outside bar on deck 8 had one waiter and a long line, then suddenly he walked away, and nobody came back for more than 30 minutes.

Not a big deal as there are plenty of other bars, but it's just not what you expect. The ship was rolling all the time as we have never experienced before, but maybe their stabilizers were not working (as many other things) on this trip. We have this sneeking feeling that Norwegian is trying to save in a lot in different areas. We love the free style cruising and the fact we can eat when we like. On this cruise we were not alowed in one day to the Garden cafe for a late lunch. They explained the Garden cafe was closed but would open later for dinner. We never had that experience on Escape or Bliss. The wait time at the go cart track came to about 45 minutes despite reservation. The safety breefing was done by a staff member sitting in a cart with all drivers outside the fence and we could hear nothing. The carts despite being electric was fast enough and it was fun to try. However we think that there is too much go cart track on the ship and too little open space for guests in the pool area that most of the time was over crowded. On the last day we tried to get information about disembarkation procedures and times but could find nothing in the cabin or on the TV. We called Guest Services multiple times, but they never answered the phone. But no worries, we did get off although it was a heck of a walk through the ship and terminals and took more than an hour. We spent like $8,000 plus for three people and did not feel it was worth the money. NCL emailed a survey today, and after answering for 20 minutes and being 65% finished, they asked if I would give a review on Cruise Critic and when I answered yes, the survey was terminated abruptly, and I was sent to the NCL homepage. No "thank you screen" for spending time giving them honest feedback. Overall it's hard to see why we would choose Norwegian again.

Cabin Review

Balcony Stateroom

Nice cabin with good cabin crew who did a good job. But they did not unlook the fridge before the second day and the final morning it was closed as well so we could not get anything cold to drink.

Port Reviews


Embarked the ship.

San Juan

Came in around sunset and left again 5 hours later. Not enough time to see the place.

St. Thomas

Walked around the harbor. Nice place.

120 Helpful Votes

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