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The cruise was chosen so we could see most of Japan with the convenience of a cruise...perhaps we would have been better off using the rail system itself. Getting to our hotel from Haneda easily accomplished by riding the airport bus....45 min door to door, ¥1,350/person...Yokohama was worth spending a few days exploring before boarding. We explored easily on our own and the rail/subway system was a breeze to navigate (with the help of the friendly rail personnel). Staying at the hotel Monterey was easily walkable to the osanbashi port as well as having shopping (red brick warehouse) and dining options close by. Embarkation was accomplished in a timely fashion, despite personnel’s lack of the command of the English language. We booked a disembarkation tour so it was a breeze to get to Haneda. Shorex was a rip-off, had to pay double if not triple for the same tour with an “English speaking” guide... The ship is VERY dated despite recent refurbishment. The furniture is in desperate need of an overhaul if not reupholstered. The lounges were empty and forlorn. Dining was a challenge. If we went up to Horizon, there was an extreme lack of seating. Dining room service was a hit/miss during breakfast and lunch. Food quality poor....cold gelatinous tasteless...the cuts to quality and service very noticeable. There was a sense of “nickel and dime” ing for everything...there was constant barraging for an up-sell. Entertainment was abysmal with the notable exceptions of the pianist and the ballroom dancers. There was better entertainment from our send off from the ports we visited! Notable mention was the port of Tsuruga!!! The kids danced their hearts off despite the deluge of rain! The guest services personnel left a lot to be desired. There was no service....just lip service. There was a lack of the command of the English language again...and there was much confusion since the ship was run by TWO/2 different companies....princess and carnival japan. The left hand didn’t know what the right hand was doing....leaving frustrated and angry guests. I have never been on such a disorganized/disrespectful cruise in my many years of cruising. I don’t know if I will cruise with Princess again despite being platinum member....

The Diamond has lost her lustre!

Diamond Princess Cruise Review by Cruiser162

8 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Asia
  • Cabin Type: Interior
The cruise was chosen so we could see most of Japan with the convenience of a cruise...perhaps we would have been better off using the rail system itself. Getting to our hotel from Haneda easily accomplished by riding the airport bus....45 min door to door, ¥1,350/person...Yokohama was worth spending a few days exploring before boarding. We explored easily on our own and the rail/subway system was a breeze to navigate (with the help of the friendly rail personnel). Staying at the hotel Monterey was easily walkable to the osanbashi port as well as having shopping (red brick warehouse) and dining options close by.

Embarkation was accomplished in a timely fashion, despite personnel’s lack of the command of the English language. We booked a disembarkation tour so it was a breeze to get to Haneda. Shorex was a rip-off, had to pay double if not triple for the same tour with an “English speaking” guide...

The ship is VERY dated despite recent refurbishment. The furniture is in desperate need of an overhaul if not reupholstered. The lounges were empty and forlorn.

Dining was a challenge. If we went up to Horizon, there was an extreme lack of seating. Dining room service was a hit/miss during breakfast and lunch. Food quality poor....cold gelatinous tasteless...the cuts to quality and service very noticeable. There was a sense of “nickel and dime” ing for everything...there was constant barraging for an up-sell.

Entertainment was abysmal with the notable exceptions of the pianist and the ballroom dancers. There was better entertainment from our send off from the ports we visited! Notable mention was the port of Tsuruga!!! The kids danced their hearts off despite the deluge of rain!

The guest services personnel left a lot to be desired. There was no service....just lip service. There was a lack of the command of the English language again...and there was much confusion since the ship was run by TWO/2 different companies....princess and carnival japan. The left hand didn’t know what the right hand was doing....leaving frustrated and angry guests. I have never been on such a disorganized/disrespectful cruise in my many years of cruising.

I don’t know if I will cruise with Princess again despite being platinum member....
Cruiser162’s Full Rating Summary
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Cabin Review

Interior
Cabin IB
Clean, VERY dated....shower head leaky, poor water pressure and temperature control. There was no happy medium. Our poor room steward tried her best to meet our needs....but when you have old and broken materials to work with, it was very challenging for her. There was always a musty, mouldy smell despite spraying with air fresheners....which then made it smelly like a hospital. Not the relaxing princess effect.....
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews