My husband and I were excited to sail on Sigrun by Viking River Cruises. We booked our Voyage in 2017 to sail in Fall 2019. We paid for a French Balcony room but were disappointed extremely when we were given a room on the bottom.
I.m a vegetarian and asked the Ship Chef if there will be any vegetarian option on the ship. He assured me that each meal has a vegetarian dish. So there was no option or choice for a vegetarian guest. And to my surprise, the understanding of a vege. meal for the Sigrun Staff was completely different than what I believe in. To my surprise the first vegetarian dish was a vegetarian soup made from/in Beef Broth. I can't stand the smell of beef, and for a Hindu, eating beef is a sin. The second experience was with Cesar Salad which consisted Ham on top. The staff on the ship was so reluctant to make any accomodation or adjustments to my choice. I asked for a grilled cheese sandwich for a meal one day but I was told that it can't be done since its not part of the menu. I asked for only asparagus for one dinner. Asparagus was being served with a meat dish. The server refused to serve only the asparagus to me. I basically ate bread and butter for most of the meals. The chef was being kind to make me a curry dish with a day before's leftover grilled vegetables. He mixed the tomato sauce and some water to make me a curry. I felt highly humiliated to see my special meal made from leftover food. When I went to share my negative experience to Ship Manager, Michael, he walked away without listening to me. I said I will write about it, he replied rudely, "Go for it" I don't know if I can ever go back with Viking or can advice anyone to sail with them, especially my vegetarian friends. Just to let you know that this was my fifth sailing experience and one of the worst one. My husband bought the special Silver Spirits Package, and none of the bottle served matched the list of menu listed on the Wine Menu. The positive points were:
Most of the crew members, Cleaning Lady for our cabin, Bar Lady, The Radison Blu hotel in Amsterdam.
We paid for a French Balcony but received a room in a dungeon. We paid two years in advance and some fellow travelers got balcony room with lesser money than us at the last minute. I don't know what cabin it is called. There was no recreation or exercise facility available on the ship. Not even one flower bouquet for decoration any where. We saw several other ship docked parallel to us fully decorated for the holidays.The girl who cleaned our room was superb!