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The travel agent selected this Rhine cruise on AMA Serena. It was expensive ($10,00) for our cabin, but it included 2-3 tours in each port, all the wine you could drink, and delightful staff. However, the meals were not memorable (better food on the plane), and not all the tours were ones we would enjoy --going to a bar and drinking a local favorite. We decided that those who drink would have gotten their money's worth....we did not. The room seemed small because of two balconies. We will ask for only one next time. There was limited entertainment although an organists played every night. There was one gathering room with many couches and chairs where the less formal was served each night They served the same food as the restaurant. There was also a very small library with two couches and electric fireplaces. This was much cozier.. Numerous opportunities for fitness. He was a good 'coach'. As I said, the staff was incredibly attentive, helpful, and friendly. They actually 'made' the trip fun. Will try another cruise next time. I know this is a bit negative, but we did enjoy visiting the cities on our own and the coffee/hot chocolate always available. It was a nice cruise, but not worth the money we paid.

Nice, but not our style

AmaSerena Cruise Review by surelyacollectible

1 person found this helpful
Trip Details
The travel agent selected this Rhine cruise on AMA Serena. It was expensive ($10,00) for our cabin, but it included 2-3 tours in each port, all the wine you could drink, and delightful staff. However, the meals were not memorable (better food on the plane), and not all the tours were ones we would enjoy --going to a bar and drinking a local favorite. We decided that those who drink would have gotten their money's worth....we did not. The room seemed small because of two balconies. We will ask for only one next time. There was limited entertainment although an organists played every night. There was one gathering room with many couches and chairs where the less formal was served each night They served the same food as the restaurant. There was also a very small library with two couches and electric fireplaces. This was much cozier.. Numerous opportunities for fitness. He was a good 'coach'. As I said, the staff was incredibly attentive, helpful, and friendly. They actually 'made' the trip fun. Will try another cruise next time. I know this is a bit negative, but we did enjoy visiting the cities on our own and the coffee/hot chocolate always available. It was a nice cruise, but not worth the money we paid.
AmaWaterways, Manager, Customer Engagement has responded
Dear surelyacollectable, Thank you so much for taking the time to share your recent experience with us. We are delighted to hear our crew members were able to provide you with a memorable experience on your first river cruise, but we are disheartened to learn your cruise was anything less than extraordinary. We will convey your message to our operations team, so that we may improve our practices in the future to provide every guest with an unforgettable river cruise experience. If you would like to provide us with further information, please reach out to our Customer Relations team at customerrealations@amawaterways.com. Warm regards, From all of us at AmaWaterways
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
surelyacollectible’s Full Rating Summary
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Cabin Review

Cabin
Very small. The two balconies took up a lot of room. We used the outside balcony a few time and we will only have it on our next cruise. Housekeeper was friendly and helpful.
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Port & Shore Excursion Reviews