This cruise was a retirement present to myself.
After an awesome 6 days Rome/Venice stay, downer came with the horrible MSC Lirica experience. From the awful, unwelcoming embarking to disembarking this cruise line administration was nothing but a heartache.
No proper accommodations were made for unexpected port change: had to maneuver long lines, ordered from room to room before being hoarded on two hours bus ride without even the courtesy of a glass of water.
More chaos continued at the Trieste Port.
Luggage subsequently misplaced. Eventually located late night after personally making multiple trips/inquiries.
Basically, co-passengers and port itinerary were awesome.
Food: same old same ole. I was too happy to purchase flavourful meals onshore by week two.
Entrainment: elementary. No effort really put into it.
My room sometimes smelled like sewer which made me nauseous. To my objection, chemical was used to correct the situation.
Hard-working floors staff/stewards awesome, however, getting response from the front desk staff was HORRIBLE; don’t waste your precious time and energy to to take anything to their attention. Administration took NO RESPONSIBILITY/ACCOUNTABLE for anything. They all parroted a million different suggestions accompanied with rude sarcastic flavour with the result always the same in the end; you must be doing something wrong.
Get this, I was blocked/denied getting bottle water during dining because they had the nerve to withdraw 200€ service charge from my on-board account with 12 days left to go on my trip because, I assumed they thought my account would run out before they got/grabbed their tip. SHAMEFUL AND HURTFUL INDEED
After spending your hard earned money, once MSC gets it, you are chopped liver thereafter.
Very comfortable except to when overcome by nauseating sewer smell