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MSC Lirica Cruise Review
3.0 / 5.0
Cruise Critic Editor Rating
264 Reviews

Thanks MSC for proving to be nothing but an uncaring money grabber

MSC Lirica Cruise Review by Margaret T.

7 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Middle East
  • Cabin Type: Fantastica Balcony Stateroom

This cruise was a retirement present to myself.

After an awesome 6 days Rome/Venice stay, downer came with the horrible MSC Lirica experience. From the awful, unwelcoming embarking to disembarking this cruise line administration was nothing but a heartache.

No proper accommodations were made for unexpected port change: had to maneuver long lines, ordered from room to room before being hoarded on two hours bus ride without even the courtesy of a glass of water.

More chaos continued at the Trieste Port.

Luggage subsequently misplaced. Eventually located late night after personally making multiple trips/inquiries.

Basically, co-passengers and port itinerary were awesome.

Food: same old same ole. I was too happy to purchase flavourful meals onshore by week two.

Entrainment: elementary. No effort really put into it.

My room sometimes smelled like sewer which made me nauseous. To my objection, chemical was used to correct the situation.

Hard-working floors staff/stewards awesome, however, getting response from the front desk staff was HORRIBLE; don’t waste your precious time and energy to to take anything to their attention. Administration took NO RESPONSIBILITY/ACCOUNTABLE for anything. They all parroted a million different suggestions accompanied with rude sarcastic flavour with the result always the same in the end; you must be doing something wrong.

Get this, I was blocked/denied getting bottle water during dining because they had the nerve to withdraw 200€ service charge from my on-board account with 12 days left to go on my trip because, I assumed they thought my account would run out before they got/grabbed their tip. SHAMEFUL AND HURTFUL INDEED

After spending your hard earned money, once MSC gets it, you are chopped liver thereafter.


Margaret T.'s Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Fantastica Balcony Stateroom

Very comfortable except to when overcome by nauseating sewer smell

Port & Shore Excursion Reviews

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Margaret T.
1 Reviews Written
7 Helpful Votes
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