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Norwegian Epic Review

4.5 / 5.0
Editor Rating
4218 reviews
4 Awards

First time NCL guest with mixed experience

Review for Norwegian Epic to Transatlantic
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FireflySal
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Nov 2019
Cabin: Mid-Ship Balcony

Although I have done many cruises with different cruise companies, this was my first time with Norwegian Cruise Lines. It started off very poorly. It took us over 2 hours standing in line, with my partner who has mobility issues, to get registered for boarding.

We had an issue with our beverage package which was not accepted although I showed them the paper work. Guest services was not very helpful and just kept saying that they will send a note to head office. I had to get our travel agent involved and it still took 7 days to totally resolve.

The highlight of the cruise was the very good entertainment available. Every evening there were a number of choices of live music or shows to attend.

Cabin Review

Mid-Ship Balcony

1 Helpful Vote
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