While we were fortunate in getting a very good price for our cruise, as prior Holland America cruisers, and frequenters of the casino, this cruise was a let down. It started with checking in. They did not have out cabin keys, for some reason and we stood around for a half hour waiting for them to be printed. A staff person tried to make up for it by letting us board with first group. Food was mediocre at best, ship furnishings outdated, only a handful of staff up to their usual warm and helpful standards. Casino was tiny and there was only 1 dealer who had any personality. Also, they didn't provide easy bar service. Loss of money on their part, as a result. There was only one blackjack table open most of the time. limited slot machines - no Wheel of Fortune! Our cabin stewards were good. Dining room waiters were overall mediocre - not attentive. One of the maitre de's - Adi - is a gem!! very helpful and went above and beyond to help me our first day on ship.