Avalon Siem Reap Review

Interesting and memorable. Needs significant improvements. Awful customer service

Review for Asia River Cruise on Avalon Siem Reap
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igf
10+ Cruises • Age 50s

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Sail Date: Nov 2019
Cabin: Balcony Stateroom

Overall good cruise with somewhat interesting itinerary on a relatively comfortable ship and a good crew. We saw what we came to see - how real people of the 2 countries live, many historic sites. Clearly Seam Riep and Angkor Wat are the highlights of the tour. Rooms are well designed and a bathroom is good size and well functioned. Great hotels selection.

However, I want to concentrate my review on improvement areas:

1. Avalon customer Service - the worst. Never had worse experience. Not a single question could be answered by phone. Provide incorrect information regarding visa's to Cambodia, which costs money to its guests, know it, but refuse to take any accountability or correct it. Whole itinerary, with the exception of hotels, is driven by a single goal - not to spend an extra dollar

Cabin Review

Balcony Stateroom

good size room and bathroom

11 Helpful Votes
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