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Avalon Siem Reap Review

5.0 / 5.0
Editor Rating
17 reviews

Interesting and memorable. Needs significant improvements. Awful customer service

Review for Avalon Siem Reap to Asia River
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10+ Cruises • Age 40s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2019
Cabin: Balcony Stateroom

Overall good cruise with somewhat interesting itinerary on a relatively comfortable ship and a good crew. We saw what we came to see - how real people of the 2 countries live, many historic sites. Clearly Seam Riep and Angkor Wat are the highlights of the tour. Rooms are well designed and a bathroom is good size and well functioned. Great hotels selection.

However, I want to concentrate my review on improvement areas:

1. Avalon customer Service - the worst. Never had worse experience. Not a single question could be answered by phone. Provide incorrect information regarding visa's to Cambodia, which costs money to its guests, know it, but refuse to take any accountability or correct it. Whole itinerary, with the exception of hotels, is driven by a single goal - not to spend an extra dollar

Cabin Review

Balcony Stateroom

good size room and bathroom

Port Reviews

Phnom Penh

interesting city. enough to see and experience for 2 days

8 Helpful Votes
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