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After 16 cruises with Royal Caribbean in three and a half years (Diamond Members), I can say without a doubt that this is probably our last RCL cruise. Unfortunately, I can also honestly say they probably don't care and won't notice. Our first cruise on the Jewel was marginal at best for the ship but great for the ports so when we saw this cruise to the Holy Land, we booked it. While on the Harmony a month before we left for Europe, we found a great deal in the "Next Cruise" office for a back to back on Jewel so we grabbed it. BIG MISTAKE!! The cruise director and her activities director are screeching, pompous people that care nothing about the guests but only their own "spot light". Since most activities are packed around a small Centrum so you can't walk through the ship without hearing those phonies screaming. The customer service desk was given a nick name of Dr. NO by another guest and I could see why. Our second balcony was tiny, the drapes were ripped, the little two seat love seat they wedge in there was torn and dirty, the closet door was broken and nailed twice and nailed a third time after we spoke with our Loyalty manager who was great. We asked for extra sheets and covered up the dirty love seat. It was an adjoining bedroom and they hammered a love seat in it so they could rent is as a cabin. The bartenders were great, the food staff was great, our cabin attendants were great but you could really tell the house keeping and hotel manager never walked through the cabins. Upper level management at RCL think only of $$$. The loyalty only flows from the guests to the company and not the other way. As I mentioned, we will probably not sail RCL again and they really don't care.

Wasted back to back cruise for a great itinerary (on paper)

Jewel of the Seas Cruise Review by Gulf01

8 people found this helpful
Trip Details
After 16 cruises with Royal Caribbean in three and a half years (Diamond Members), I can say without a doubt that this is probably our last RCL cruise. Unfortunately, I can also honestly say they probably don't care and won't notice. Our first cruise on the Jewel was marginal at best for the ship but great for the ports so when we saw this cruise to the Holy Land, we booked it. While on the Harmony a month before we left for Europe, we found a great deal in the "Next Cruise" office for a back to back on Jewel so we grabbed it. BIG MISTAKE!! The cruise director and her activities director are screeching, pompous people that care nothing about the guests but only their own "spot light". Since most activities are packed around a small Centrum so you can't walk through the ship without hearing those phonies screaming. The customer service desk was given a nick name of Dr. NO by another guest and I could see why. Our second balcony was tiny, the drapes were ripped, the little two seat love seat they wedge in there was torn and dirty, the closet door was broken and nailed twice and nailed a third time after we spoke with our Loyalty manager who was great. We asked for extra sheets and covered up the dirty love seat. It was an adjoining bedroom and they hammered a love seat in it so they could rent is as a cabin. The bartenders were great, the food staff was great, our cabin attendants were great but you could really tell the house keeping and hotel manager never walked through the cabins. Upper level management at RCL think only of $$$. The loyalty only flows from the guests to the company and not the other way. As I mentioned, we will probably not sail RCL again and they really don't care.
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Cabin Review

Ocean View Balcony
Cabin 2D
first cabin of back to back, nice size but dirty, second cabin an embarrassment. They should be ashamed of what they did to us.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

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