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MSC Meraviglia Review

5.0 / 5.0
Editor Rating
546 reviews

MSC Meraviglia Needs Improvement

Review for MSC Meraviglia to the Western Caribbean
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10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2019
Cabin: Fantastica Balcony Stateroom

I saw a commercial about this ship and thought it would be great to try something new. Although there were some really good things about the ship and some of the crew, there were many negatives.

One of main complaints was that the staff we not informed properly on many things and could not provide answers to guest. There were also some extremely rude people in the photo section, guest services, and buffet. On the other hand my cabin steward Jane was fantastic! My bed was hard as a rock and she did everything humanly possible to make it more comfortable for me. She was always cheerful and ready to assist.

Cirque performs on the ship and the shows were good - not Las Vegas good - but ship good. So here is the problem. I specifically booked the two different shows on our at sea days. Well they decided to change the schedule around so we had to go stand in line to change our tickets. My sister's husband decided not to go to either show and we were told that we could not cancel because we had pre-purchased our tickets - so no refund. I think that this was pretty bad customer services...especially with the bait and switch of performance nights.

Cabin Review

Fantastica Balcony Stateroom

The cabin was the size of any other cruise ship, but the bed was the worst. It was hard as a rock and the pillows were nothing more than a pillowcase with minimal stuffing.

Again our cabin was always kept spotless by Jane.

Port Reviews

Ocho Rios

Stayed close to the ship area due to the crime.

Grand Cayman (Georgetown)

enjoyed walking around the island ourselves.

6 Helpful Votes
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