My wife and I have thoroughly enjoyed 3 prior river cruises with Pandaw, Mekong, Irra waddy and Red river/Halong bay, plus optional Pandaw land tours.
On 12th October all that credibility crumbled to dust and blew away.
Whilst in transit from Delhi to Kolkata afternoon of the 11th we received an email from Brett Lemish, Indian area manager of Pandaw, advising due to flooding our 14 day river cruise is not possible, causing changes to itinerary.
When unpacking our suitcase, much water started to leak from the ceiling on to the floor. Crew called and mopped up with towels, then returned and said leak fixed. During the night was again leaked, this time on my wife's bed, through the mattress.
We moved cabin during breakfast.
Water in shower gushed at random with scalding hot water, very dangerous.
No life jackets.
Cabin was clean, cabin staff attentive.
Kolkata, we embarked and disembarked with no problem, other than having a very different river cruise, 5 days up stream and 2 days return to Kolkata. Not very interesting.
7 day land tour that followed was very tedious, wasting very many hours on a bus travelling between locations. Lost all ambience of cruising onboard the boat. Traffic congestion was significant. Fortunately no passenger suffered significant illness " delhi belly" etc, because there was no way we could rest, we just had to keep moving, except when we stayed at The Tree of Life, a most comfortable resort.
Considering the money we paid for a luxury river cruise, we rate value for money is 1 / 10.