As we have experienced western Caribbean cruises in the past, We selected this cruise to compared the experience of the largest RCCI ship to those of the smaller ships.
Our cabin was on the sixth deck with the extended balcony very spacious, quiet and clean, with our room steward Mayra who was wonderful.
The people in the MDR were very considerate, polite friendly and professional and worked to please everyone. Many of the meals were sub par. Many times the dishes arrived at our table cool to the touch, both our chicken cordon blu was burnt, so we second it back and the second serving was perfect. The short ribs were cold and greasy with burnt edges, several people around us complained about the same issue with the short ribs, so we didn’t bothered to request a new dish of them. We miss the days when the ships had the ice sculpture.
There are very little water views unless we sat in our balcony or upstairs by the serenity deck or pool area or Buffet area. Majority of the bars and the specialty restaurants that we went to had no water views. When we sat at either the Central Park or the Boardwalk or on the deck 5 we felt we could have been sitting in a mall rather than in a giant ship.
When the ship was at the RCCI private island very few services were available onboard the ship as it appeared that the crew was working the island. One bar on deck 5 was one, the rest if the bars were closed. The MDR was not available for breakfast nor lunch.
The Rising Tide bar was nice in that for 30 minutes the bar rose from deck 5 to deck 8 and back again to deck 5. Chairs were high so they were difficult for anyone handicapped or short
We were rushed back to Miami at 24 knots due to a medical emergency at 2 am and again at 4 am arriving at 7 pm. Thus, we sat at the pier in Miami for 12 hours, during that time Passengers could not shop or gamble. Many people wondered why we didn’t go back to Cozumel or stop in Key West to evacuate the medical emergency, we heard several passengers got sea sick the last day due to the speed. It was quite windy and most passengers stayed away from the Serenityt Deck (our favorite deck) due to the windy conditions
We were surprized that for the size of this ship, guest services was not staffed with any more personnel than a much smaller ship. Nor were paper copies available during the day unless you got in the long lines and requested a peint out, several people were still missing their luggage on the second afternoon of the voyage.
Sadly, the Majority of passengers did not receive their purchase invoices at 6 am as promised with no reason or explanation as to why they were not provided, even the room stewards coukd not provide an explanation, some people on some decks did receive invoices. Accounting Errors were discovered on emailed invoices when we got home, We had to research for a contact phone number as none was provided on the invoice. We felt sorry for the peple who did a back to back cruises and didnt have email until they return home!
Entertainment, Movies...Upsetting for many people, especially young families as There were No movies until Thursday. Then Oasis entertainment personnel decided to schedule four movies back to back. The movies didnt even appear to be Current movies plus they were offered during the dinner hour. There were no movies offered at night until the very last night.
Regarding the CATS production, Many people left in the middle of it or fell asleep during it.
Deck six with extended balcony very clean towels need some updating as several times received towels with loose (hanging down) binding along the edges.
Quiet section close to spa areaand those elevators. Long ealk to elevators for main dining room or buffet area.