Staff in the Lighthouse restaurant were fabulous and service exceptional, in particular Iveth Valle and Ovilen Pumbien. Our cabin attendant Juli Antara was also amazing. Trushant Ligam from masters of the seas was a very professional employee & always remembered our name and our family members. Eka was also very efficient and very new to the ship. These staff were very accommodating and work very hard.
The negative experiences for our family was the attitude of majority of passengers, rude and pushy and at times staff just let them push in even when there was a line. Hygiene is important and staff were not able to enforce this in buffet and restaurants, and people would wash there mouth out in the sink where you should be washing your hands!! Disgusting! too much up sell, I felt sorry for the staff who literally stalked you to upgrade or buy something. If people want to buy something extra they will. We had access to the spa as part of our package and were still hounded as we walked out. We had the drinks package and to our shock this was not unlimited as advertised. Of course, again we had to pay extra as the limit was $5 euro for a glass of wine, and of course there were two to choose from (the cheapest and most horrible wines) and all others were at least $5.50 euro. Very strategic tactic to con paying passengers. After a week on board I became very unwell, visited doctor and was diagnosed with chest infection and treated with medication and antibiotics. I also suffered sea sickness and asked to change rooms, to a lower level as we were on 13 and was told that we could not downgrade. Again, how ridiculous when we had already paid and I was not asking for money back. We were very excited when planning this trip and looking forward to cruising on the new ship and it is a shame that we felt so let down. There was no where to sit and enjoy the outdoors, the front of the ship is closed off to those who can afford it and the outside area at the back is way to small for all the passengers on board, and the designated smoking areas were not enforced. I would hate to be be on the ship when all the children would be on, another 1000 people would make it even worse. I understand that the company can not control the behavior of passengers, but the lack of consideration to people when seeking assistance is very unhelpful. The main customer area was staffed with unhappy and unhelpful staff who always appeared that they did not want to be there, again these staff are key to the service and who ever managed this team perhaps needs some help in increasing staff morale. We have cruised on many cruise lines before and I know that it is probably not been worth writing this review. However, I would really hope that the staff I have mentioned above are made aware of what a great a job they are doing and how grateful we were as they made the cruise for us, funny how it only takes a few people. MSC please take more time to care for your staff and for the people on board and not use it as an opportunity to make more money.