This was my 6th cruise with NCL and there was definitely something amiss with this trip.
Food - HORRIBLE (taste, selection, temperature) at all restaurants we visited (Taste, Savor, Manhattan Room, O'Sheehan's). The only decent meal was at the Buffet for breakfast where you could get a hot made to order omelet. It is evident that they want you to pay for Specialty Dining if you want a decent meal.
Service - Total lack of organization. In port they would announce that disembarkation would be on Deck 4; however, what they fail to tell you is that they have the elevators turned off at Deck 6. You could go to the Guest Services Desk desk in the A.M. to ask a question then go back in the P.M., ask the same question and get a totally different answer. The Room Steward had no training. If he had he would know that a bottom sheet is tucked underneath the mattress, wouldn't he/she? We had to remake the bed every day. On Day 1 we were missing one of our bags and were basically told to "walk around and see if you can find it".
Was not the service I am accustomed to in a mini-suite. I guess a mini-suite now just means you have a bathtub and it is slightly larger, because there is a tub. No extras at all.