After sailing on the Eurodam in March, 2019 on an extended cruise to the south pacific, we were hoping that the Volendam would be an improvement concerning food quality. We were pleasantly surprised and did not have a single issue on the Volendam the entire cruise. We are 4 Star Mariners and have sailed with Holland America for many years and have recently seen major issues with food quality; this was not the case on the Volendm. We hope that Holland America is getting the message and improvements with food quality are being made fleet wide.
As usual, the staff was excellent and always the highlight . Cabin attendants were always excellent and attentive to every need.
Another improvement is that they recently raised the maximum for the Signature Drink Package from $9 to $11 which had limited some choices as a result of recent price changes. Still a drawback, you can not get a more expensive drink on the plan without paying the full price for the drink (there is no method for just paying the difference). With all the technology available, this shouldn't continue to be an issue!
The entertainment in the Ocean bar was great with a trio that played and sang almost every night until 11. The theater dancers were great but other shows were very poor quality, including the dueling pianos. More live entertainment should be provided during the day.
Although an older ship, it is kept in excellent condition. The bathroom in our cabin had a new shower with no tub (water pressure could be improved). It was spotless and a pleasant surprise. Cabin temperature control was adequate. The public restrooms throughout the ship (with the exception of the ones near the main dining room) although always clean, had a strong smell of urine. Something should be done in this area. The restroom in the Crows Nest was particularly nasty.
Embarkation and disembarkation went smoothly with no issues.
We had previously booked another (extended) cruise through Asia in early 2020. and were having second thoughts after our experience on the Eurodam. We hope that it turns out to be as good as the Volendam!
Quiet cabin with new shower. Cabin attendants were excellent as was room service.