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We chose the cruise for it's destination, the Panama Canal and for it's embarkation port, Ft. Lauderdale. The ship was fine, the stateroom was excellent and the service staff was wonderful. We did NOT feel the same about the ship personnel. They were aloof and never smiled or made eye contact. We also felt that there was a constant sales pitch for jewelry or spa services. We were inundated by daily paper advertisements in our mailbox, definitely not environmentally friendly. The beverage package is NOT worth it. We never knew exactly what was or was not included, forcing us to ask and making us feel uncomfortable. We did not feel that we got our money's worth. The on board activities were lacking which made for boring sea days. The pools were small and too cold, the hot tubs were not hot enough and looked grimy. Service in the Canaletto specialty restaurant was bordering on arrogant and the food was average. We therefore skipped all other specialty restaurants. The buffet food was good. The entertainment at night was very good, especially enjoyed Hilby. Aruba was underwhelming while Willemstad was fun. We walked both cities. Our main event was the Panama Canal and we booked the Canal Experience. We do NOT recommend it. The guide was repetitive, the food was dubious and the boat was very old. It had a malfunctioning engine and spewed fumes all over the decks. We sat there for 4 hrs, breathing through wet towels. HAL refunded the money but otherwise did not check in with the two passengers with medical emergencies this had caused. Again, aloof and did not care despite our complaint. Be aware, HAL definitely caters to older customers. There were a lot of walkers and wheelchairs on board and the ship was quiet after 930p...not catering to the more active, even if senior, customer.

Well, so so

Zuiderdam Cruise Review by LandisKL

5 people found this helpful
Trip Details
We chose the cruise for it's destination, the Panama Canal and for it's embarkation port, Ft. Lauderdale. The ship was fine, the stateroom was excellent and the service staff was wonderful. We did NOT feel the same about the ship personnel. They were aloof and never smiled or made eye contact. We also felt that there was a constant sales pitch for jewelry or spa services. We were inundated by daily paper advertisements in our mailbox, definitely not environmentally friendly. The beverage package is NOT worth it. We never knew exactly what was or was not included, forcing us to ask and making us feel uncomfortable. We did not feel that we got our money's worth. The on board activities were lacking which made for boring sea days. The pools were small and too cold, the hot tubs were not hot enough and looked grimy. Service in the Canaletto specialty restaurant was bordering on arrogant and the food was average. We therefore skipped all other specialty restaurants. The buffet food was good. The entertainment at night was very good, especially enjoyed Hilby. Aruba was underwhelming while Willemstad was fun. We walked both cities. Our main event was the Panama Canal and we booked the Canal Experience. We do NOT recommend it. The guide was repetitive, the food was dubious and the boat was very old. It had a malfunctioning engine and spewed fumes all over the decks. We sat there for 4 hrs, breathing through wet towels. HAL refunded the money but otherwise did not check in with the two passengers with medical emergencies this had caused. Again, aloof and did not care despite our complaint. Be aware, HAL definitely caters to older customers. There were a lot of walkers and wheelchairs on board and the ship was quiet after 930p...not catering to the more active, even if senior, customer.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VD
spacious, well appointed and lots of storage space
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews