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Spectrum of the Seas Review

-- / 5.0
Editor Rating
48 reviews

Messy cruise

Review for Spectrum of the Seas to Asia
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10+ Cruises • Age 40s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2019
Traveled with children

I’ve been to many cruises and finally chose this cruise as it’s new and the itinerary attracts me. However, this cruise is really a huge mess! First the boarding at Shanghai, wow, i thought they had organised us in regions to wait to board, However, when we were led by a staff to board the cruise first, there was suddenly a large crowd who were waiting at the gate before us, thus we are not first as sectioned out at the waiting area. Next entering the immigration clearance part, omg, it’s so messy, they didn’t tell us where foreigners should go to, after we all gathered, they decided to block foreigners till many Chinese nationals had cleared. Then on the cruise, one of our luggage went missing! Went to their lost and found which only opened after the cruise had moved and could not find it. Then our cabin attendant said she found it outside another cabin on the same level. But the issue was, all our luggage we had tagged them with the cabin strip with our cabin number provided by Royal carribean. Next, the cabin card, we tried to find our seating arrangement on the card for the main dining, however it wasn’t there. To our horror after checking out with the cabin attendant, we found out that in China for this cruise they don’t provide a fixed seatings for each cabin like the other cruises! We gave up on that so called fine dining for the entire trip as the queues outside the main dining rooms were like some refuge centre and the food menu is not fine dining at all as they provided Chinese food only and those usual items for fine dining like steak, etc were chargeable! Omg never seen a cruise like this! Then come the mandatory emergency drill, it was so disorganised and it was so different everyone was gathering in enclosed areas! We were told to gather at the 270 degree lounge, the woman who was holding the microphone was literally shouting in the microphone and commanding everyone of us there as if we were her staff or she’s the teacher or manager Or she’s the army officer in a fierce and authoritative manner. So rude! Never been on a cruise that would demand the customers to be silent in such a rude manner! Rubbish! Next, this cruise is really into hard selling their dining products, First two days, the restaurant staff everyone were holding a promotion plan to hard sell to everyone they saw! And the activities on board were mostly chargeable which included rock climbing which wasn’t on other cruises under RC! And next I wonder why a cruise can’t provide proper coffee (though I purchased the coffee card) this is quite applicable in many cruises that I’ve been on. The so called coffee including this one is just some black water! Please don’t treat us as some fools who just drink some black water and said that’s coffee. The alighting part on the last day of cruise was also another part which annoyed me. They purposely section on foreigners and made us wait for the Chinese nationals to clear first before we move on. They blocked us out in different parts before the immigration thus resulting us to have such Long waits (1.5h) before we cleared the immigration.Next, the gym and sauna, it seemed more like a place where their staff got to utilised more. The sauna was so small and seemed to be occupied by their staff as we can’t use it and the lockers we requested for keys and could tell us they did not have the keys???? All in all this cruise is really such a messy one. Very disorganised, no system, poor service attitude especially from the customer service counter. If you want to try out the horrible experience I had gone through, go ahead and book this cruise from China as they really treated their customers who paid money to be ordered by them.

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